schoolyardsnacks.comReviews of schoolyardsnacks.com

This company is a scam. They charged my card multiple times for orders I never received and even added a membership that I never signed up for. Once you place one order, they continue charging your credit card regularly without authorization. I emailed and called many times without response. They would pickup the phone and hang up. So shady! Their snacks are extremely poor quality, the texture is like plastic, and even cardboard would taste better. When I tried contacting them, they ignored me and offered no help or refunds. Avoid this company at all costs. They are not trustworthy and use deceptive billing practices. I am filing disputes with my bank and reporting them for unauthorized charges.

I placed a fairly large order, but shortly after, I received an email asking me to change most of it because the items were actually out of stock, (even though the website listed them as available). I provided very specific alternatives (including ones they suggested), but my order still arrived with the wrong products. I reached out multiple times and got no response. They were quick to communicate while processing my order, but once the mistakes were made, they stopped replying. Unfortunately, most of the items taste like cardboard, and my kids wouldn’t eat them. The only decent product is the peanut butter cereal (which I never even received). I won’t be ordering from them again. Do not recommend.

The cereal is good but customer service is terrible. I got one order from them, which was fine. I liked the products. I put in a second order and it just didn’t come. I finally reached out to them and inquired but got no reply. Then got a blanket email from the CEO about tariffs and manufacturing problems with the promise to get sent a sample pack to tide us over. It never came and then they charged me again for another subscription order! I emailed and said I wanted to cancel my subscription and get my money back for two unfulfilled orders. I got a curt reply that my subscription had been cancelled but nothing about a refund. Two weeks later and I’m still emailing them to get my money back. Stay away from this company! Try Legendary Foods or Magic Spoon.

I cancelled they still sent more. I was charged double. No customer service. AVOID I sent 4 emails. No answer

I ordered the marshmallow krisps and paid online. Yesterday, when they were delivered, I was told I needed to pay an additional $149 or couldn’t receive them! I refused the order and am now hoping to receive either a refund or the shipment I already paid for. Very very disappointing.

These products are very good but the customer service is awful. My recent order was missing an item. I’ve emailed them three times, tried to call getting just a busy signal, and today’s ago mailed a letter. If you’re going to buy them do it via Amazon. This is not the first time this company has done wrong.

Cereal and Cheese Puffs taste horrible. They are crunchy, I’ll give them that. But they taste so bad they’re inedible so you can’t even enjoy the crunch. My dog won’t even eat it. Waste of money. Horrible customer service won’t allow refund or return.

I do not recommend their products, the taste of their snacks is undesirable. RETURN POLICY: My credit is $22 out of $89. Here is their return policy even if the boxes are unopened: "Our return policy only covers 1 case of cereal or puffs at this point as we are a food based company and can not legally accept returned food products (both for food safety and legal reasons)." SCHOOLYARDS SUBSCRIPTION CANCELLATIONS PROCESS: The company needs to update their subscription section for an easy way to cancel. In the order section, where there is an option to delay a subscription, there should be an additional option to cancel. Their are many complaints regarding how hard it is to cancel a subscription. Here is Schoolyard Snacks cancellation instructions: The cancel subscription button is just below the product photos - next to "add product" you should see text that says "cancel subscription". So to cancel, You have to EXIT the subscription section and go back to their product list and find the photo of the product where there is a "cancel" button. Not intuitive at all.