ScheelsReviews of scheels.com

I believe Scheels uses bait and switch tactics hoping you will still purchase from their website after they confirm a product is in stock. Once you pay for the product and wait 24 to 48 hours for the tracking, mysteriously, the product will be "sold out". However, if you go back to the website, the product is still available for sale online. Pretty sure these are illegal but definitely unethical, tactics.

Tried ordering a $3,000 kayak off their website and kept getting the same error message with different payments. Emailed them and got an email back saying they could place the order on their end then send me a link to do the payment. Got the link, put in all my payment info and it said payment complete. Shortly after I got an email saying the payment was stopped in their system and their was nothing more they could do besides suggesting I call the store. I now have a pending payment on my account holding up a good chunk of money for a product I'm not getting. Worst online shopping experience ever!!

Ordered 3 Stanley’s for gifts for my Mom and 2 Daughters. Tracking says they put wrong address and they are basically lost in mail! Contacted customer service no I’m sorry no we will make it right just maybe your address is wrong. I order hundreds of items from other sites never an issue checked my order online and I have correct address on my order. Poor customer service the unfriendly lady said hopefully you have them by end of the month!!! Not holding my breath poor customer service and poor company first and very last order from this company!!! Thanks for ruining 3 gifts. Don’t order from this company!!!

I do not recommend this pace at all. I order a $500 camo turtle box that i never received they stated that the carrier delivered which i see the delivery picture and that’s definitely not my home at all. I’ve been back and forth with these ppl and unfortunately i have to wash $500 Down the drain because obviously they aren’t trying to replace my item which i was asking for. To be completely honest i wouldn’t dare purchase from this place whatsoever.

CHANDLER, AZ (Tempe) Got to do something about the attitude on the 'hiring manager' in the firearms section. Big beard, big belly, big attitude. Acted like a total tool on Mother's Day Sunday afternoon. Did not listen to me at all. Tried to physically intimidate me by invading personal space after I told him the product he tried to push on me was NOT what I was looking for. Each time I moved to the left and away from him while walking the same direction back to the firearms section, he continually shifted to the left. I thought he was going to step on my shoes. This person should not be a public-facing employee. Let alone someone who's working with weaponry. He's clearly got anger issues and a distinct lack of self-control. I'd encourage the store manager or corporate to review security camera footage to confirm this. Against my better judgement, I did attempt to ask him a follow-up question shortly after this interaction, as he appeared to be the only employee not currently busy with anyone else. He gave me a side eye sneer, acknowledgement, mutter something and quickly disappeared to behind the counter/backroom. I really liked this store until meeting him. It would be great if the store manager or corporate would reach out to me to discuss my experience. I get the feeling, based on his demeanor, that I am not the only person who has had a poor experience with him.

I bought a S&W 442 revolver online, after searching the Scheels website for items available for pickup that day. After purchasing, I noticed my order status was "Pending shipping". Hmm. That was Thursday. Today, Monday, I messaged customer service to ask when I could pick up my revolver. I was told it had not yet been shipped to the store. When I asked why it wasn't in stock when the search feature told me it was in stock for pickup that day, I was told that I should have seen a notice stating that on both the product and checkout screen. When I asked which contradictory statement I should believe I did not receive an answer. As of this writing I am waiting to hear back if they will allow me to cancel the order, or if I continue to wait. Either way, no more Scheels trips for me, local shops only.

I purchased a 'Scheels Outfitters guide Series LT 1000D' fishing reel last year. On my first camping trip with the reel, the handle assembly fell off. I contacted the manufacturer Dawa to get a replacement, but since it's a 'Scheels outfitter' brand- they do not have replacement parts. I contacted Scheels, and an employee told me I'm screwed and that I would need to buy a new reel. I thought spending $140 on a reel meant I would be able to get components, or at least some customer service but I guess I was mistaken. I can't recommend any Scheels outfitters brand products after this.

I purchased an item, but unfortunately, I did not receive it. I contacted the customer service center, but they did not help me. So I lost my money.