ScheelsReviews of scheels.com

Placed an order for a birthday gift. Received a confirmation that label had been created and saw it site for days without pick up. Called customer service who gave me 3 reasons why an order would just sit there (so they have a list of known issues that go unaddressed) and zero solution other than “if it does not arrive in time you can return it” Great model: Let’s make the customer do extra work because we can’t figure out how to ship or track orders.

Friday 10/17/purchased a vintage Louis Vuitton. Understood it was "vintage". Upon my return home, to prepare for use, discovered the interior of the purse smelled so moldy was no able to use at all. Was also not able to find the authentication number in the purse. There were also water spots not noticed until I returned home(this i can deal with) Returned to the store the following day because of the mold smell and was told "too bad so sad" all sales final. I can understand if I had buyers remorse or just changed my mine. However, the purse is not useable at all. The "so called manager" that day said she could not verify the authentication number on the purse because she couldnt find it either and I could just send the purse out to see if I could get it cleaned somewhere. I did not spend $1200 on a purchase to get it cleaned prior to use. Now I do not know if its even authentic. WAS I SCAMMED?? The manager could not of cared less and also told me another reason she could not take the purse back because she had no proof that it wasn't the same purse i had purchased REALLY??? I have never been so insulted in my entire life and the customer service was beyond outrageous. Why should I have to pay for an item that is unusable. This is not a fake review, this is a very unhappy customer who is out $1200

Ordered an item online that was on sale, marked as in stock and said that it would be here in 2-3 days. It hadn’t arrived in over a week, the customer service person was clueless and had no idea when it would actually ship even though a label had been printed. Completely ridiculous logistics in 2025, it’s no wonder the reviews are so terrible. Thank goodness for Amazon, they price matched the item for me and it came the next day…that’s how things work when you hire quality logistics people!

They should have it in bold red letters at check out that if you make a return you will be charged original shipping fees and other miscellaneous fees. Even if you return something to the store. This is very misleading when you offer free shipping!

When placing an order on their website after clicking SUBMIT on checkout I received an ERROR message that the order failed. I did NOT get an order confirmation, so I tried again. After 2 failed attempts I ordered on a different browser, Chrome, instead of Brave. This time, the third time I received an order confirmation on their website. Still not in my inbox. Suddenly, about 30 minutes later I received 3 order confirmation: ORDER # 4109231380 ORDER # 4109231431 ORDER # 4109231404 I tried to call their customer service phone - but is did not work. I texted to their customer support. They did not respond. So I emailed them immediately, requesting to cancel two of those orders. Instead, they charged me for all three orders - same pairs of shoes, same size. They ignored my email and 4 hours later they shipped those three orders out emailed me three tracking numbers. Now I need to wait till they are here before I can start a return and then wait for a refund. NEVER EVER AGAIN!

This company will send you used shoes from their stores on occasion. And when contact our customer service They will be cold binary and unapologetic. Not only did I send photos of clearly worn shoes one of which was more than the other. They still did not apologize until I said that they didn't apologize and not only that they were not very helpful in finding a satisfactory solution. And went on to tell me that the wear that I was seeing was from use in the store from people trying it on. That was the most insulting part of it all. The photo showed that one she was clearly a different color than the other.

I wanted a scope mount for my rifle. I took my rifle to the gun department in Scheels. I was met by a sales rep/staff person. He took me to the wall where the scope mounts are and told me they didn't have one that would fit. I asked if I could try to match my rifle barrel to the scope mounts and they told me I could not. At that point I left the store. So, in my experience, if they don't have the specific mount that matches your rifle in stock, they won't look for a one that might work. Furthermore, they will not allow you to have your screw mounts measured to even adapt your rifle to one they may have in stock. In my opinion, they are as unhelpful as possible. I will never, ever waste my time again to try to shop at their store for anything, especially their hunting/rifle department.

On 827 2025 at around 1 pm I went to Scheels in Sandy, Utah, and I had my firearm in my box. Unloaded I go inside no issues I go upstairs. I go to the customer service desk and some Female comes up. Ask if I need your help. She seemed a little bit condescending. I asked her I needed to get some sites for my handgun so that she brings me over to a different area where they sell magazines. She really didn’t seem like she wanted to help too much. The impression I got from her. She was anti-gun and one of those woke far left people now because of her experience that I had with her I will never go back to the store again to buy anything Sheels you can do better than that. Pay attention to who you hire because it’s gonna cost customers and they’re not gonna come back. She was completely anti-gun now unless Sheels is anti gun then I would understand. I didn’t like this Female from the go. She made me feel like I was a criminal or some sort just by her attitude.