ScheelsReviews of scheels.com

Absolutely one of the worst retail experiences I’ve ever had—and easily the most frustrating $5,000 I’ve ever spent. The product had major issues the moment it was unboxed, and from there, the complete lack of support was staggering. Trying to get help was a dead end. The store manager, Tyler, couldn’t be bothered to step in or take responsibility. Corporate was just as useless—no access to anyone with authority, no returned calls, no effort to fix anything. It’s like once they have your money, you no longer exist. This company talks a big game, but when there’s a real problem, they vanish. No accountability, no urgency, no customer care—just excuses and silence. If you’re considering spending serious money here, don’t. When something goes wrong, and it likely will, you’ll be stuck dealing with it alone. I won’t be back, and I wouldn’t recommend this place to anyone.

I like Scheels, overall. However, I wrote a negative review about their tackle backpack called "Scheels Outfitters Backpack Cooler Tackle Bag." It was a one-star review with photos. The product has terrible zippers and lacks some key features that other tackle backpacks have. After over a week, they have not publihed my review. I didn't say anything that was not true, yet they refuse to publish it. It is apparent to me that they are suppressing unfavorable review of Scheels branded products.

My grandson and I just visited the Lincoln IL store and inquired about the golf simulator. We were treated very disrespectfully and told unless we planned to make a purchase we were not allowed to use the simulator. VERY rude and there were no signs to indicate a purchase was required. We were told it is “not an arcade”.

THE WORST CREDIT CARD SERVICE. They will not provide a receipt upon payment; instead, they will provide a confirmation number. Marketed an easy-to-use service for record keeping online and through the app, except that is not the case at all. The account shows no payment due, but a payment is due in 2 days. Mobile and online functions have terrible UI. Long phone wait times and unhelpful staff. Had to call multiple times to resolve an issue.

This place sells guns, knives, crossbows, spears, ammo and the like. Yet after two weeks of NOT being notified, our order was cancelled for us, without permission, and NO notification from the store. I had to call them three days in a row before i got an answer. Want to know what we bought that they thought adults couldn't handle, even though the store sells other versions of them?? A scooter! The Segway GT3 Pro. Are you serious!? What a joke. You lost us and everyone we tell for good.

They are not good at keeping track of inventory. You will order something and then three days later they will cancel your order cause they ran out.

Bought a pair of shoes...got a confirmation # and then next day my order was cancelled because they didn't have enough or any at all! Scam!

I will never shop at scheels again. My order was surprisingly canceled. The item is sold out and they won't just re ship my product. Worst on line ordering i have had steer clear of this place!!!!