ScheelsReviews of scheels.com

Well for one thing your system and communication sucks. I ordered and paid for an item before your store opened for pickup. And 1hour and 20 minutes later I get an email that the item was out of stock. I had already made the trip to the store so I went up to the golf department to see if they had sold the item that your system had told me was saved for me. (I would have been real mad if they had sold it that morning) I thought I might look around and maybe purchase something else I ask them and they found one of the item that they had out of the box. They found all the pieces and gave it to me. They told me to go to customer service which had a big line -day after Christmas. After getting waited on they could not find a simple solution after about another 15 minutes of them talking about it I was able to leave with the item. Then I received emails concerning my order one saying to come pick up my order. Then last one said order had been picked up 8 hours later. Two main complaints customer service should have been able to mark the item as picked up thus no confusing emails and it should have only taken a second to do that. It all should have been handled in the department I picked up the item. Then I would not have had to wait in line the wait while they tried to figure it out wasting my time. And I should have been offered a discount for an open box item also. In other words not happy with my Scheels experience. Took way too much of my day

upon arrival, i opened the comfirmation email and entered my parking spot, I then received a confirmation email saying order would be out shortly. @35 minutes later, I called asking where my order was when an associate came up to my window with a torn bag, and I was advised my order had been lost, after I had ordered it an hour and a half earlier. at a stop light I decided to open the time of hard cologne that I had ordered. it was not plastic wrapped or sealed in any way. i opened the tin to find smeared finger prints inside the product. no, it was not a good experience at all.

I ordered a size 13, I received a well traveled box labeled correctly but inside were a pair of size 12 boots that were of no use to me. I then made the 60 mile round trip to the Colony location, stood in line to return the boots, did that and was told that I would not receve a receipt for the return but would get an email notice in the next 24 hours, ( not especially reassuring) and a credit in the next 2-3 days. I then found a pair of boots in the right size and purchased them after receiving help from a Scheels employee. Hopefully the credit does come in as promised and the boots that I did buy, Crispi $500.00, perform as advertised.

The christmas ornament has chipped painting on it. I needed the product this weekend. Unfortunately, I'm not able to use it. Please send me information for a return.

Not what I ordered....wrong size plus wrong item. Called store...zero help

Ordered two gifts on 12/10. On 12/12 they notified me that one of the items I purchased is now out of stock, and that they would be refunding me for the item. Then on 12/13 I got a SECOND email from them stating that the other item I purchased is now out of stock too, and they would be sending a refund. Mind you this item was still available for purchase on their website at the time they told me it was out of stock. Now I've lost 4 days of shipping time and have to order from another retailer.

You guy's did everything right. The problem is with your carrier. FedEx driver is horrible. He just throws my poles that I ordered on the front porch. Hopefully everything is good when I open it. I actually have the video of the UPS delivery lady wo delivered another package pushing the Scheels package closer to my front door so it doesn't get wet.

I purchased a Moss jersey for $160 from Schools, it shipped from Eden Prarie, MN. When it arrived it was packed in a bag and I didn't worry about how it would look. They have been sold out!! So when I removed it from the bag and saw the stains around the collar and it could be seen I had no Christmas gift and I was angry. How could they not care enough to take the time to send another one to a customer? So I called and ended up talking with a PM Mgr who sent me a return tag. So it was even better when I had to get a tracking number receipt for it so waited in the line at the post office now for their error 45 minutes after having to drive there etc. and get it packed to return. So I sent them an email stating I wanted a Huge discount code for any other item I wanted to purchase. Then of course I hear from their customer service and they wanted me to PROVE the shirt had a stain. EVEN THOUGH I HAD ALREADY RETURNED IT! I HAVE BEEN TO THE STORE ONCE BEFORE AND HAD ORDERED FROM IT SEVERAL TIMES BUT THIS IS JUST AWFUL CUSTOMER SERVICE AND I WILL GO ANYWHERE ELSE I CAN FIND WHAT I AM LOOKING FOR BEFORE RETURNING TO THIS STORE WHO DOESN'T CARE.