ScheelsReviews of scheels.com

Note: This is not reflective of the store, since all the people who work at scheel's (at least that I've seen) in person are actually super legit. My review is to address their credit card customer service: I was calling to request a reprocess of a dispute. the person who picked up my call, her name: Missy, was constantly giving attitude and cutting me off while I was speaking. Super stressful and then she put me on hold to transfer me to the fraud department without saying anything. highly highly highly recommend NO ONE get a scheel's credit card: their program sucks and it's not worth. Scheel's does have some good things to sell but it is really not worth getting a credit card from scheels. Their prices for everything are marked up through the roof so it's not worth getting a credit card that has a terrible rewards program and a store that you won't go to most of the time to buy things from. Not to mention, if you ever do happen to get scammed or become a victim of fraud, they're TERRIBLE with making sure that the victim is on the winning side. all in all, go to them to buy a firearm once every blue moon, but DO NOT EVER get a credit card with them. UPDATE: I thought things could not get worse with these guys but unfortunately I was wrong. I ended up just taking the fall and paying the final payment that I had left this account. However, Scheel's double charged me and they STILL haven't paid me back. Seriously, what in the actual freaking hell Scheels. You guys as a store might be decent, but your credit card customer service/banking partners are literally from hell. Every time I have called them, they always give me attitude. Like seriously, this is enough to make me never want to go to Scheel's again. Scheel's find better partners or you're going to find people like me who make it their goal to make sure people don't go here.

I was at the store yesterday hoping to purchase a Remmington 870 Ultra Mag pump shotgun. The associate helping me started the paperwork and I filled out the online form. After several inquiries to the gentleman who began the transaction, and waiting nearly two hours for my purchase to go through, I asked another associate what the reason was for the wait? He went to the counter where the applications were and then said that I had inadvertently selected Tennessee as my state instead of Texas, and that I would have to begin the process over. I asked for my drivers license back and left the store. I do not understand why it would take nearly two hours to inform me about the mistake I made. I understand that it was busy, but I never left the counter area and inquired about this multiple times with the original associate. My time was obviously of no value to the store workers. I have bought firearms there before but I will throw away my Sheels card and do business elsewhere. My time is also valuable.

An item rang up for a higher price than what it was displayed at. The checkout lady called up to have someone check the price and they said it was marked at the price it rang up for. They did not honor the price we saw. After paying for our other items we went to recheck and the price tag was removed. Had it actually been marked at the correct price there would be no need to remove the tag. I believe it was marked at the lower price we saw and they removed that when they did the price check and found the error.

I've been waiting for my 14 piece golf set to arrive and when it did, all that was in the box was the golf bag (missing all of the clubs). Now I have to return the bag and wait for the order to be shipped again.

Have concealed weapon / permit to carry licenses good in 22 states including the state I attempted to purchase a trap shotgun in....Wisconsin. FFL was delayed past 30 days without explanation and Scheels still would not turn the trap shotgun over to me. Arrogant people in their compliance department must all be democrats.

You shouldn't pack induvial box of shell in over size packages. Ten box per case is the usually number, that how they are ship by the manufactory. I end up missing one shell !!!!!!!!

I ordered 10 boxes of shells, the order arrived with 9 boxes and 23 loose shells without a box

Scheels continues to use FedEx for shipping packages. FedEx delays every package for no reason. I purchased a $1100 depth finder and just received notice the package was indefinitely delayed in Chicago after getting 3 prior delay notices. Do not order anything online with Scheels. They will not send a new device unless FedEx reports it lost. So I am supposed to sit and wait until their shipping company figures it out. Many times FedEx just takes it over to USPS for delivery to my house. What a waste of time.