ScheelsReviews of scheels.com

Crap service, my mother recently ordered a backpack for my nephew for Christmas the package never arrived, tracking info didn’t work on the package, completely bogus all round and clearly BS, they accepted no responsibility and claimed the package was delivered “in the mailbox” a backpack left in a mailbox????? Yeah no, they had no tracking confirmation, no photo of the delivery and we checked the deliveries within hours of the alleged delivery time and checked the security cams on that day no backpack was ever delivered, they’ve refused to credit my mother her money back and now we’ll have to file a fraudulent charge with visa, don’t order from this company!!!

Horrific experience. I ordered UGG Tasmans for my sons birthday present. However there was never a delivery. I kept contacting and the agents would give the same response saying they needed to wait til USPS confirms it was a misdelivery. However i went on the phone with USPS who confirmed the delivery may have been stolen or misdelivered. I gave the info to the agents who refused to help me and even closed my chat without permission. I feel very disrespected and the lack of proper customer service is very unsettling.

Absolutely horrible. Canceled our Christmas order with no explanation after charging us.

If I could give a below zero star review, I would! This is a horrible company when it comes to customer service. I bought a jacket and when it came, I didn’t like the fit so I ordered the larger size to try as well. I returned the one that I didn’t want with a pair of shoes that I had ordered with the initial order, long story short, they are saying they never received the coat back in the return with the shoes so they are not giving me the credit. Ive spoken to several reps and they are not even doing an investigation, said I need to take it up with my credit card company… unbelievable! I have been ordering and returning online for years and I’ve never had an experience like this. They are horrible. I will never purchase anything from them again.

Digital receipt does not come up when emailed

I am a Silver Star Medal/ Purple Heart medal recipient. I have tried to receive help from Scheels and I can tell you that their “commitment to veterans” commercials are BS. Do not buy products from them.

This was the Meridian location and the first time at this store, and I even talked to the Asset Control Representative and a Manager. Not the experience you want to have going into a beautiful new store, as nobody through any department ever asked, Do you need assistance or help finding anything? Not one! My son waited over 10 minutes in the gun room to check out and not once, did anyone acknowledge him or say, we will be right with you. They ignored him. Mind you there was one guy ahead of him. That isn't customer service. We had to walk downstairs and wait again where, we waited again and it wasn't much better. The woman was rather cold. So I decided to say something because its bad customer service, its a terrible first impression, and being told they would give me a gift card, I don’t want to gift card, I’m not complaining to get money, I’m complaining because your service was terrible. This is an Employee Owned Company, And super disappointing. I’m going to be honest I don’t think I would come back. Customer Service is Everything, And you failed at it. I simply told them fix it, Customer service makes the difference between a company succeeding or failing. Theres is more to a business than a beautiful store.

Seriously took the item out of my cart & took it offline after telling me minutes before they had plenty in stock.. I asked why is the camo $999 but the black is $1599.. had it in my cart for the $999 & when I went to checkout minutes later they deleted the bow off the site.. don’t trust this company,