ScheelsReviews of scheels.com

Ordered a basketball backpack which came soiled. Only solutions was sending pics, which I explained 3 times I do not have access to doing. No other solution offered, no compassion for my situation. Scheels was fine with the fact that I had to spot clean the backpack before giving it as a gift. Yes a $92 backpack. Offered a $10 gift card, which I declined as I will not be shopping with them again. Their website states they put customers first, NOT!

i wish i could rate them a zero way too expensive they seem to only hire white employees they need to have more speed bumps in parking lots

I purchased an $1100 Garmin smart watch in Dec. 2024 as a Christmas present for my spouse. When it was delivered, the shipping box was all in-tact. But when I opened the package, the watch box itself contained NO WATCH, just a band. So obviously this error occurred on the store side. However, after contacting Scheels customer support multiple times, I was told there was nothing they could do except file a dispute with my credit card because I had no proof the box was empty. ARE YOU KIDDING ME? WHO OPENS EVERY PACKAGE THEY RECEIVE UNDER VIDEO SURVEILLANCE SO THEY HAVE PROOF? But lesson learned. Lesson learned, I will henceforth. Effectively they stole $1100 from me. I've read other reviews of individuals receiving empty packages from them. I wouldn't buy anything of value from them online. If you do, video yourself opening the package. I will never shop at Scheel's again.

Buyer beware.. Scheels tacts on a 2.5% Public Improvement Fee at check-out, they don't let customers know, so I took the liberty to place signs on the entrance doors and I will place more at each register.. What a RIP-OFF, they also give a BS excuse that it was imposed the the City of Johnstown and the Property Management company... Nope, those fees are for Scheel and not the customer, Can't wait for Bass Pro Shoppe to open, they will NOT charge BS fees unlike Scheels.. Also have you notice Scheels only response to Good comments, an NOT negative ones... Just look for yourself.. DONT Shop at Scheels, better yet Shittts!

This store has the blind leading the stupid. I just got off the phone with Trevor the manager and he is good but his employees are inexperienced and ignorant of the laws they are trying to play by. Long story short I won’t be buying anything from them again.

Avoid ordering anything from this company. They contract cut rate shipping and will do nothing to assist when the package is lost. Then they tie up your funds, refusing to refund. It could be months or never to resolve your lost order. The people who work their customer service repeatedly disconnect the chat in order to not help. The email customer service is no better. It felt like I was communicating with a prison warden or judge. If you want to speak to customer service, it is over 30 minutes on hold. They are not kind at scheels.com. A bit nicer in the store. I’ll never understand how a company (Scheels) takes a customer’s money, the customer never receives what they paid for and the company refuses to help!

Horrible company. Ordered something for Christmas 2024 and was told it would be here the 19th. Item never arrived so I contacted them and they said it was being shipped by the vendor and that it was delayed. I told them to cancel the order they said they can't but here's a return label for when it does come in I can return it. What a crap company. Hey Scheels, here's my order number if you want to make things right. 43878693

It’s been a month since I ordered and still haven’t got my product. Takes over and a half an hour on hold before you get a hold of somebody. They said that they would expedite my shipment and did not. It actually is taking longer than the first time that they screwed up. Terrible experience