ScheelsReviews of scheels.com

I had previously expressed a concern with the service I had in the Eden prairie store regarding a pair of ON shoes that were not meeting my expectations. They had a hole in the toe/seam. I received a response from Jacob one of the managers in that area and he proceeded to meet me and handle my concern so professionally that I ended up not only replacing the shoes that were defective but I also bought three more pair of shoes. Both Karen and Freddy were fantastic in helping me find shoes that worked well for me. This was all I was looking for when I went into scheels my first time. (That experience brought me to my visit with Jacob). I appreciate the service I received to “make it right” and because of it I will be a loyal long time customer. ! Thank you Jacob Freddy and Karen !

Everyone from the first person whe greeted me when I walked in the door was very polite and helpful. The girl in the show department went out of her way to find the right fit shoes for me.

Chase was extremely helpful and knowledgeable with all my questions about getting new shoes for work. Would go back because of him next time I need more shoes.

This is the place to order from. Prices are great....but the customer service is phenomenal. They deliver to the Northwest Territories.....most Canadian companies don't deliver here. Product came exactly as described, no hidden fees. My new go to place, Thanks Scheels!!

Bailey the shoe associate was absolutely amazing!! Ran back and forth for us. Was incredibly knowledgeable!!!! We ended up buying another pair of shoes because she knew so much and was so hard working!!!

What made this great was the ease in ordering the communications? The tracking the company stays with you with each one of their shipments. It was so nice and it was a great experience and the prices you cannot beat. Check them out. You won't be disappointed.

Something very unexpected just happened and I’m so impressed I felt compelled to let potential customers know. I ordered a pair of sneakers for my daughter at Christmas. She loved them, but needed a bigger size. I packed them up and printed the return label, then dropped them at the post office. I waited and the bigger pair never arrived. So I checked the tracking, but it wasn’t found. I IMMEDIATELY suspected I had taken them to the wrong shipper. I rechecked the return label I’d used and, sure enough, there was a tiny FedEx logo on it. I had mistakenly dropped it at the United States Post Office. I repeatedly tried contacting FedEx as well as USPS, but could not speak to a live person. Frustrated, I emailed Scheel’s via their “contact us” button. I explained it all and wondered, since they’re a large company that does a lot of FedEx business, if they could get a response from FedEx about the package. I don’t know if they actually did that or not. Probably not, but they DID send me a full refund for the lost pair and I hadn’t even requested that. I’m beyond impressed that a modern, large company would help me out in an instance like that when it was admittedly my fault. The only thing I’d suggest to Scheel’s is to make the shipping company’s name more prominent in the return instructions. It’s easy to miss. And if you’re a small business like me, you can get very used to the post office and just go there out of habit. Great company. Excellent prices, too.

These is a great store. My wife and I love shopping here.