ScheelsReviews of scheels.com

received a or stormcraft parka. 100% waterproof... nope. they sold a product that was defective. I call and ask if I can exchange it, they say yes. I drive in a near blizzard (3/5) to exchange it or get store credit for a better functioning coat. After waiting for like 10 minutes they say they can give me 100+ of credit for this 550+ jacket. never be dissatisfied their quote is. ha. Never shopping here, and definitely not giving a gift from here. now I have to go through the or warranty process which will take time and leave me without a jacket. Also they no longer have the black color I like so I am left getting a lower value coat from their selection if able therefore scheels is eating some of the original money. They had many of the same model and size to just switch it out but they didn't. I left SO frustrated. no accountability. wasted my time never going back. be careful with bigger purchases here.

I have been trying to make a $3200 purchase on scheels website. First time buyer should be aware that they will manage to completely drop the ball and blame the terrible service on their processing department. If there was a 0 star I would rate the online retail department as that. I will not buy from here again and would definitely not recommend.

I started a new hobby of collecting trading cards and joined groups that will post new stock alerts on hard to get football packs. In this case it was for 24’ Donruss Football Mega Box… I got an alert they went live with 1,200 boxes. I quickly purchased 3 out of the 20 limit per customer. My order processed with no issues and was accepted and I was even charged for it. Soon after it was out of stock of course as its high demand item. But I got lucky, so I thought. Then roughly an hour later they had another drop of 1,230 boxes of the same item (keep this in mind). Fast forward 2 hours and I receive an email of my order being canceled due to them not being able to fulfill order! But how could this be? I bought 3 of the 1,200 available that first was released. Then they did another drop of roughly same amount of boxes. But here they are saying they couldn’t fulfill my order that had already been placed and processed and they then release more but canceling mine and not everyone else’s?!? I then email them myself asking how this happened and the only explanation was, sorry people in the physical store must’ve bough them so we can’t fulfill the order but don’t worry turn on notifications for the next time… like what?!?! Explanation made zero sense. This was also my first time ever buying from Scheels and apparently my last as well. Extremely disappointed. Also being new to this hobby I know there’s thousands of people with bots buying these cards and maxing out the 20 per customer limit and I didn’t see a single person say there order got canceled. Crazy right?

Handed cashier 200 cash and was told it was only 25 after a bunch of gift cards were applied and management was to incompetent to help me out will never buy here again

I ordered a $220 pair of shoes and please tell me why they only shipped them in a plastic mailer, not double-boxed. Of course the original box came in damaged. I emailed them about it and they only offered a $10 partial refund and told me that's how they ship out orders. Then in another email I was told that they are not responsible for items damaged during transit. Uhhh, maybe try double-boxing? For an "employee-owned" chain of stores, they got the worst customer service. Never again!

A couple of weeks ago I ordered a baseball bat from Scheel's that was listed as in stock for $79.99. A couple of days later I get a cancellation notice telling me the bat is not in stock. I get back online and the website said the bat was in stock so I ordered again. Two days later, same thing, I get a cancellation notice. I emailed customer service and got a lame response saying they can't attest to what stock is on the floor, as if they are physically pulling stock from the floor for online orders. Now, a couple of weeks after my order was canceled, I get back online and what do I see? The bat is back in stock, however the price has increased to $199.99. I emailed Scheel's customer service 2 days ago complaining and I never received a response. I would have been happy to wait a couple of weeks to get the bat at the lower price, instead of them canceling my order and jacking the price up by $120. They should have honored the price.

I purchase an E-Gift card from Sheels online for my son who lives in Tulsa, OK for Christmas. When he went to spend it not even a month later it had been stolen. I was told it was spent in Texas, yet a refund will not be issued. The company is the only ones who have access to this type of gift card, so it was a break down on their part. Yet they will not refund my $100.00

Still have not gotten an order (Monday) that was supposed to arrive between last Tuesday and Thursday. My kid needed the item for a sports tournament and didn’t have it.