ScentsyReviews of scentsy.com

Terrible customer service. They seem to think that Consumer Rights Act doesn't apply to them. No way of getting your money back on a faulty product. I feel for my consultant who has tried really hard on my behalf. I will not buy from this company again. No responses to my emails and when I eventually got through on the phone they said they had been busy - I'm busy too! What an appalling attitude to their customers. When I asked to speak to someone higher up their food chain I was put on hold for over half an hour! then was eventually told there was no management or supervisors there and someone would get back to me in 48 hours. Now emailing their legal department.

I will never shop here again. It’s terrible! I bought over $100 worth of products and after a month they still hadn’t come. I looked up the tracking # details and it said they were delivered to Texas. I live in TN. I emailed my distributor and she said she would contact the company for me, but they usually don’t offer refunds. So I called them myself and spoke with an agent who said they would not refund me. They did offer to send the items to me again, but I told them I had ordered them as Christmas gifts and now that they are over a month later and Christmas is over I have already had to go purchase other gifts. These were not items I was able to use myself as they were gifts for children and children who lived out of state. I was supposed to bring them with me on my trip home. So no I didn’t want them anymore to have to ship back home and pay even more in shipping than it’s worth. Plus like I said I already purchased replacement gifts and I’m not made of money. If a company says they will have delivery in time for Christmas and you don’t get the items at all they should offer a refund, not say they can only send you the same thing again. Anyway I asked to speak to the manager and they told me they don’t do refunds for any reason. They said the distributor could refund me if she wants. I told them I’m not going to make some random poor woman I never met pay for my items just because your shipping service lost them. I ended up having to report the purchase to PayPal as a claim. PayPal lets the sellers respond and in the statement from Scentsy, Scentsy said that my order had been successfully delivered. So they straight up lied to PayPal to try to avoid having to send me any monetary compensation. This is a terrible company! They don’t take care of their customers or distributors! Additionally I’m not even an anti network marketing person, but having been in a few mlms myself I can say this is the worst I’ve seen! My old mlms I sold for would protect distributors by offering good customer service. You could trust that your customers you send to the website would get their products and love them or get a refund. Imagine being a distributor for a multibillion dollar company and having to deal with angry customers and taking money out of your own pocket because the company won’t protect you or give refunds! That’s awful! They are taking advantage of stay at home moms and other women looking to start a business. Not only that, but you can’t sign up as an agent just to get discounts like many companies allow. They make you buy a whole kit and don’t offer additional discounts, just a percentage of sales, a very very low one at that. They pay you the worst compensation plan I’ve ever seen. It’s like you will make more money selling old items in your garage than working for this company. Anyway I’m not looking to be a distributor so I bought items despite how terrible of an mlm they are, but I didn’t know until this experience how terrible they also treat customers. How you can manage to have a business with zero customer service is beyond me. But I guess when you are relying on women around the globe to be your sellers you can act however you want because the poor schmucks selling these products are probably good people who take the slack on behalf of the customers. Oh and by the way their products are overpriced and not even that great. Their lotions smell eh ok and aren’t much better than something cheaper at Bath and body works. Their Scentsy warmers take forever to warm up and are overpriced and not even thoughtfully designed. Good luck pouring the melted wax out of most of them. It will spill everywhere every time. And their wax melts only smell good for a day at most. Especially the ones that are Disney or other characters. It’s like they rely on the known brand to sell the product and put less effort into the quality. My Harry Potter wax melts smell stronger in the box and once I heated them up I never smelt the scent again. It was super light and not that good of a smell anyway. Just a gimmick. While the warmers are cute they are not easy to change wax from and you’ll need to change the wax everyday if you want it to have any scent. If you want to actually smell the scent at all don’t get a Disney or themed one just the regular ones. And why does a piece of ceramic with a tiny lightbulb cost $75-100? Just so much to dislike about this company. Most of it is my opinion, but what’s not my opinion is that they will not refund you for any reason even if it’s a normal reason that any other company would refund for. And they will lie if you try to seek assistance from your payment company when they don’t refund you .

My Scenstsy ist für mich überteuerter Müll, der stinkt und wo man auf Dauer schlimme Kopfschmerzen bekommt. Habe verschiedene Produkte ausprobiert. Für mich absolut,nicht empfehlenswert. Schöne Düfte kann man auch günstiger kaufen.

Are you their CUSTOMER? SALES REP? EMPLOYEE? 1. CUSTOMER: all their warmers are made in China, and they hide the fact some products might be tested on animals. Everything. Is. Overpriced. 2. SALES REP: this is a pyramid scheme company at core = only top 1% make money, the rest of their "consultants" get triggered into spending whatever they earn on more products. The products you took money for from your customers are not arriving for weeks? months? Oh, this is because they tell you "the warehouse is so busy!", but in reality the shipment has not even left China. In the meantime have a good life being called a liar and a thief across all your social media in front of all of your other customers, friends and family. Your "directors" dont like you? You will get cancelled. Some directors get secret special treatment, and if you are not an as licker, then, well, good luck being treated like a 2nd class worker and making any money. But if you ask the Directors/Consultants if you should join the company they will say yes sure, as they will get a % from every sale you make. 3. EMPLOYEE: you don't get a right to complain, if you do they will silence you, if you continue, they will make your job miserable or get rid of you. This happens at any and every level of the company, just read some horrid stories on the internet from the US to Australia.

These sales are stupid and I hate the way they do it. You don't have a fighting chance to get anything cuz they make you wait in line by the time your 6-10 or more minutes are up, everything you wanted is gone...Sold out. They really need to stop these sales and make them available for everyone, not just the lucky ones. I went to check out and items disappeared from my cart but I was charged anyway. I have been on the phone waiting almost 15 minutes and the automated operator tells me I still have 15 minutes to wait. What a joke to have to sit here out of my busy and wait for a rep to try to get my money back. Please don't waste your time on these sales. They will take your money and you will get nothing. This is a big enough company and for them to do these sales is ridiculous they know dang good and well people are going to hop on their website knowing right well more than 90% of people are not going to get anything but will be charged on their credit cards.

Do not buy from this Company. I paid £162.50 on 20th November for 4 Christmas presents. To date 6th January still not received the items

I dont even know where to start. My wife purchased some extortionate wardrobe air freshners. They have MELTED hangers (what is in those things?!?!?) and RUINED a £250 polo. There's no means of reporting the defect and they have ruined my limited edition polo. Avoid at all costs

Placed an order for 2 warmer bulbs and it took 2 weeks to arrive. One bulb didn't work, so emailed them and they have not replied. It's been almost a week