ScentsyReviews of scentsy.com

Ordered items last month and still haven't received them. Sent by UPS, no delivery attempt was made, sent to drop off location without asking me, no notification to inform me. Went to location and no parcel there, Scentsy say that I've picked it up, no evidence provided to say I have. So I'm left with no goods and out of pocket. Customer service is absolutely shocking, no way of contacting them. They put it all on the sale reps which is unfair as it's not their fault. Stay clear from the American cow boys.

Absolute Frechheit! Auf einer Party, von der Beraterin im nachhinein erfahren, dass Kunden Porto zahlen müssen. Umso mehr Umsatz, desto teurer der Versand. Am liebsten wäre ich vom Kauf zurück getreten. Konnte ich aber der Gastgeberin nicht zumuten. Also haben wir jeder (7 Personen) 3,50 Euro Versand bezahlt.... Unglaublich....! Noch nie auf einer Verkaufsveranstaltung erlebt! Kaufe nie wieder was bei diesem Verein!

152 for a warmer and it stops working and theres no customer service so so much for life time warranty, disgust not my first problem with your selfs my stitch warmer peeled and your incorrect advice your reps give to get the sale. Also push reps rushing you to purchase even when asked to stop pushing scentsy as it puts me off. I have 14 scentsy warmers and had enough of them as a whole

Recently joined as a consultant to get discounts. I spent over $1000 AUD within 15 days of joining to be able to avail the FREE shooting star enhancement kit. When I tried to redeem it, it said I have to pay $339 for it! Contacted their customer service but she couldn't do anything. How hard is it to just update the workstation? But obviously, it was their intention to bait people - false advertisement at its finest. Such a huge waste of time and effort! CSR said she could try to cancel my order but no guarantees as it's now in printed status - are you joking me? It hasn't even been shipped as I just placed my order a few hours ago (at 2am!), then refund would take 7-10 days. LOL! Also, I was told I would get a negative PRV for cancelling! Worst service ever! I'm so done with Scentsy as they cannot be trusted. Lots of companies selling wax bars - for a lot cheaper and better customer service - plus made of soy and no paraffin. Stay away from Scentsy!

I have three different Scentsy warmers. As a whole, the products work well. The problem with the Scentsy organization is, NO CUSTOMER SUPPORT and TERRIBLE BUSINESS ETHICS!! If your buy something from one of their reps, they are really happy to sell it to you. If you have an issue with the purchase, you are out of luck. 30-day returns, exchange only. No mention where to send it or whom to contact for exchange. Emails for help are ignored. If you send the product back to whom shipped it to.......they never get back with you. STAY AWAY FROM THIS ONLINE COMPANY. TERRIBLE BUSINESS ETHICS!!

my first ever order and the lack of scent throw for some thing so expensive is very disappointing over priced in my eyes too

MLM SCAM! This is a pyramid scheme! Don’t fall for it.

Awful customer service!! I have never received my item which was ordered over a month ago on the online store and have tried complaining. It has taken me to have to raise a claim on PayPal to get any response from the company. They have not offered me a refund or any compensation for the £6 shipping fee I paid. They just keep constantly telling me that’s it’s my responsibility to track my parcel via UPS. They are the worst company I have ever experienced and I will never use them again.