ScentmatchersReviews of scentmatchers.com

Horrible customer service! They copied the wrong fragrance and basically told me due to health and sanitation reasons they could not make it right. What a waste!

It is horrible!!!! Smelled awful. Waste of my money!! I wanted them to to recreate Ultima II Sheer... nothing close to it

2 tries both awful. Bottles leaked, smelled like old soap. Good nail polish remover 😏 Don't order. I give up!

I do not suggest buying from them, I asked them to recreate idole d'armani for me they said they would. 1st was a great experience but the scent was no where close, the second one I sent them a sample which I had to pay for on my own, and they were closer in color but not the scent and sent a splash bottle. I said I had a newer sample that I could send and found a sample scent map online and sent it to them and that I would rather than a spray bottle, they did not take say they wanted my new sample, they did not ask me any further questions the last bottle was ready in 2 days when the other bottles took weeks and it came in a splash bottle. So I emailed and told them my concerns and asked to speak to a manager, they just emailed that I had a refund coming and nothing else.

I received my shipment without spray nozzles. They are unusable. I have tried calling, messaging, emailing, chatting and after over a week of no reply I am sending the 2 bottles of perfume back. I have used them before without a problem. But, it seems that this is not the same company I used before. They are uncooperative and hiding from their customers. I just read many complaints about them all recent. Am very disappointed and want the buyer to be very careful before ordering.

Scentmasters cheated me by sending me a supposed match for a retired Jil Sander perfume. What they sent was NOT EVEN CLOSE! I contacted them to complain and they said they would try to do better and send another perfume match. Never received anything. Called to complain. They came up with some excuse and said it is now on its way. That was months ago and nothing EVER came. This was a scam in my experience.

It seems this is a scam. They say they can match any scent and then send the same nauseating fragrance to everyone. The bottles are cheap, the fragrance had chunks floating in it, and for the cost of shipping and a few super cheap bottles theyve scammed me out of $75. Communication was inconsistent from the beginning, and if I had any doubts of this being a scam they confirmed it when the deleted my negative comments on facebook (blocked me from commenting again) and then lied to the BBB saying I was never a customer. You can view the picture of that and my proof on yelp or google. I hope they get shut down for their unethical business practices.

Saw an ad on Facebook and decided to give it a try. My perfume smelled NOTHING like the original. Messaged them about it and the offered a refund, or to allow them to try again. Either way, they told me I could keep the one that I had (it's stinky and oily, so I tossed it and the bottle was leaking too). I went ahead and and sent them the VERY LAST BIT of my original perfume(upon their request) to them so it could help them recreate the scent. It has been almost 3 1/2 to 4 weeks since the tracking number said the sample arrived. We went in circles about how if the sample was with the scent matchers who makes the perfumes. Eventually they said they received it. 2 weeks had passed and they said that there are other samples ahead of mine. So now my last bit of perfume is gone and I still don't have my perfume. I would not recommend unless you're willing to give up your last bit of original perfume to be a sample for them and okay with waiting forever to even find out if it's right. But I may have sent my last bit for nothing and now regretting it. Have sent a message finally about just wanting a refund instead. Gave it 3 stars instead of 1 simply because they allow their customers to keep the scent they had sent to them even if it's not right. Maybe it was bad luck for me, but I won't order again. I also don't think my experience should stop people from giving scent matchers a try.