Southern California EdisonReviews of sce.com

The AI robot provides no options to reach a human. Suggesting the internet as a solution isnt helpful when your power is out. I would have preferred to leave no stars, but figured one was the lowest I could go

You cannot get through to anyone via customer service or a chat box. There is no an option to speak to a representative. My tenant in Hermosa is having and issue with power from pole to her house and they haven’t come to look and just send her a message saying the issue is resolved, when it is not! This should be illegal.

Worst ever power company. Expensive, they let u pay what they should after the fires. Also power outages literally monthly,. Long hours or days. No maintenance..

They doubled my home and business bill, then they make sure their website cant render a bill, They talk about a 13% increase but that is not supported by the billing. They talk about investment, but they are just tapping their customers. The dividend should be cut to finance their investment.

As a property Manager I can confidently say this is the worst Utilities company in the LA/Ventura Area. They completely block any communication with customers, their phone lines will keep you in an endless loop of recordings, send you over to unexisting web services, and just completely block you from any human contact within the company. Been trying to start services for over a month now. Just horrible.

*** update Power was off 7 times today. Been here 14 years with their power anomilies...blowing up stuff but they only pay for cheap stuff. Mean while they help retail blowing up millions of dollars of stuff they don't cover. Low volt...high volts ... power completely off. Real bad company overcharging too

The phone call customer service is the worst. - No "other" option to connect you directly to the center. - When I picked "upgrade panel" option, it directed me to other department. - When I got directed to the other department, the lady was extremely rude and said she will forward me to the correct department, but instead, she just directed me to a bot.

If you have issues, report them to the California public utility commission. That is the only way I’ve found to be able to get them to do anything. My bills were messed up for more than a year but they wouldn’t do any of the things they said they would do to address it until I reported them. Within 48 hours of reporting them, the issue was resolved.