ScarandcoReviews of scarandco.com

Scarandco reviews

Showing 2 reviews with 1 star · Clear filters

brit’s Hair A.
Feb 28, 2025
I reached out after my order still did…
I reached out after my order still did not show shipped. The CEO was messaging me, which I thought this means they must really care about their customers. Boy was I wrong. The lack of professionalism and ownership to them not shipping my product to out with tracking or late is my fault? I am a small biz owner as well but I’ll never give another thought to support someone who treat customers like trash.
Response from ScarandcoMar 2, 2025
We did make an error by not checking the box to add tracking to your order. It was an honest, human mistake. We apologized for not shipping them with tracking but they were shipped via Standard Shipping as you paid within 48 hours of your order. We fully refunded you for the shipping cost due to our error. No one in our company treated you like trash. We responded promptly, professionally and honestly to your 15 emails. We are not sure what else you want from us other than apologizing again for making an honest mistake by not adding the tracking option to your shipping label. In the end we hope you love your magnets and have a great run!
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Amy
Jan 14, 2025
The mini size magnets are not strong…
The mini size magnets are not strong enough. They all fell off within a couple of hours during day one of my daughter’s first convention of the year.
Response from ScarandcoJan 14, 2025
That is disappointing and unusual as we sell thousands of our magnets and rarely have issues with dancers, runners, cyclists and other athletes losing a magnet, let alone all of them! Perhaps it was the type/thickness of the fabric or how they were applied that contributed to this. Our PRO set has double the magnet strength and might worth a look.
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