ilya
Unpleasant experience.
Unpleasant experience. Contacted the company about a cooperation with one very large client that is successfully running on TikTok, Google, and others for 1.5+ years. I described the full business model, our current Ad spend and our plans. They were more than willing to accommodate us, sent PDFs and an invoice to pay. I told them I need some time to work with the team to which they said "Take your time". We then paid a ~$6K invoice 10 days after first contact, at which point they said they can't work with that client's business model due to “recent changes on Facebook”. + Accusing me of "disappearing" and of contacting 10 days later because "my other agency is down" (never worked with a FB agency before..). Overall - a bad experience. I give 2 stars since they did process the refund promptly. But time was wasted and the communication was bad. The client got onboarded onto another agency (which I won't share here for fairness sake) with no problems.