ScalewayReviews of scaleway.com

Disgusting company, my account got locked out of nowhere with no further explanation. And still got billed for the rest of the month.

SCANDALEUX ! On est apparemment obligé de cocher une étoile au moins pour pouvoir écrire un commentaire…c’est la seule raison pour laquelle je n’ai pas mis 0 ! Pannes à répétition, problèmes techniques relégués dans une file de « tickets ». Service téléphonique inutile. Les opérateurs ne parviennent pas à vous identifier et ne retrouvent pas les numéros de tickets. Mon site Internet est en panne 50 % du temps depuis 10 jours. Aucun élément quant à la source du problème, aucun contrôle en cas de nouvelle chute du site Internet et impossible d’obtenir une solution. À part quand un informaticien a accepte fin de lire le ticket et de faire redémarrer le serveur, ce qui manifestement n’est pas possible le week-end. Tout simplement inadmissible.

0 star account banned upon creation.

Customer since Dedibox, we had a machine running for 12 years without any major interruption and then on Sep. 19 2025, the machine suddenly became unreachable. The support made claims that electrical failure occurred and that the whole machine had blown up, including the disks and that nothing can be recovered. This is obviously a lie and after checking on recent feedback we now realize that this has become a common practice at Scaleway for the past years. With very little empathy we were told that the machine is old and we should just pick up a newer machine. Pathetic.

So I've been paying for their server and one day I just needed to reinstall my OS but I was not able to do that. I contacted support and they send me a message that server all of the sudden is "out of stock" but I have paid for it and never stopped paying. Then they told me to order another server which is crazy. I simply cannot understand how the server that you paid for and never stopped paying goes "out of stock".

I have an issue with their service, which they deactivated without notifying me, and the support team hasn’t responded for several months.

I've been a loyal client of Scaleway for 10+ years at the times when they were Online.net. And they were good. But since they became Scaleway year by year they get worse and worse. I'm administrator of several dediboxes (dedicated servers) for my clients. I've seen lots of unprofessional things: one of my servers stopped working because their IT guy accidentally powered off our server thinking it was the one that was requested for technical maintenance. We had an issue when the payment was not accepted for the first time, then we fixed the payment method and asked the support to confirm that. They confirmed everything is OK and the payment was made. But then they deleted our server and all backups (at their additional FTP space) because "we didn't pay in time for the services". And after 2 months of communication they did not had courage to say that it was their mistake or that they provided a wrong consulting regarding the payment information. But all the communication we had were in written form in the ticketing system so it was easy for them to read and analyze our communication, But it seems they have zero quality service department. In the last 3 years I had 4 servers destroyed. They just break down without any prior warnings. We have Zabbix monitoring configured with temperature, S.M.A.R.T. and other stats, but that does not help to predict a servers' failure. And the support says that the servers are not repairable. So you have only option to buy a new dedibox and restore your backups if you made them. At the recent hardware failure the support told me that all starting lines of their servers have very old hardware that can break at any minute and they say to use a higher end servers. Surprisingly they never mention that when you put an order for the starting lines of their servers. They don't inform you that this is a very old hardware that has very high risks of failure, unrepairable, and the user should take the risks. No, they don't do that. They simply want your money and fool you around. Of course in all these situations the support was very unhelpful. Maximum what the offered is a refund for the active month for the server in question. They were super unhelpful and their style of communication sounds like "it's your problem, man, not ours, stop bothering us!". In the past I recommended this company, but now it's a total disaster. Never ever deal with it.

Scathing Review of Scaleway: Dishonest Billing & Terrible Support I signed up for a free trial with Scaleway, hoping to test their cloud services. However, when I decided not to continue, I was shocked to find no clear cancellation option—instead, I had to manually delete all resources to avoid charges. Despite taking precautions, I was unexpectedly charged €139 for the first month. When I contacted support for a refund, their response was unbelievably cold and dismissive. They refused to refund me, even though: - Their cancellation process is misleading (no direct "cancel subscription" button). - Many other cloud providers (AWS, DigitalOcean, Linode) offer refunds in goodwill cases. - Their support agent rudely insisted they’d keep charging me for the next month, even after I explicitly wanted to cancel. Final Verdict: Avoid Scaleway at All Costs This company has: ❌ Deceptive billing practices (hidden charges, unclear cancellation). ❌ Terrible customer support (zero empathy, refusal to help). ❌ No respect for customers (many others report similar issues). If you value transparency, fairness, and decent support, stay far away from Scaleway. There are far better alternatives (Hetzner, AWS, DigitalOcean) that actually treat customers with respect. Rating: ★☆☆☆☆ (1/5) – A scammy, customer-hostile company.