ScalewayReviews of scaleway.com

Voici la réponse qu'on me sort après un dysfonctionnement d'un serveur de PROD, je vous laisse juger par vous même, sachant qu'aucun dédommagement n'est envisagé de leur coté : ___________________________ Bonjour, Malheureusement, votre machine n'est plus fonctionnelle. Notre équipe Hardware a tenté différentes opérations de sauvetage du serveur, mais aucune n'a pu être déterminante. Compte tenu de son architecture à lame, aucune manipulation en datacenter ne peut être effectuée nous permettant d'approfondir le diagnostique ou de récupérer le disque et ses données. En effet, l'arrêt de la lame aurait un impact pour d'autres clients. Je vous propose donc, à votre convenance, le remboursement du mois, le remplacement de ce serveur ou la migration vers un modèle plus performant. Nous pouvons vous proposer 2 solutions: -soit un remboursement du mois en cours -remplacement serveur même gamme. En ce qui concerne la récupération des données sur le disque, cela sera impossible car le type d'architecture de cette gamme ne permet pas de changer ou de récupérer les données. Je reste à votre disposition pour toute autre question, et vous remercie. Cordialement

My server is down for 2 days, they don't reply to support requests

I tried Scaleway's Glacier storage. Unfortunately, when I wanted to download some of my files, they could not be restored from Glacier. Support was inadequate, providing inaccurate communication and taking almost a month to restore the files. I do fully NOT recommend Scaleway.

There is no support You can try whichever method of communication and it will not work out , the team is irresponsible for their own mistakes , they do not offer compensation , they do not care if your servers are offline for their mistake , they do not care if you wait days for a response , if you are okay with this , go ahead and buy servers in scaleway , good luck

I have been with Scaleway since more than 3 years , prices were great , started slowly getting more and more expensive without upgrading the quality , the customer support once was good and prompt , now it is just a bunch of newbies which delay the responses and when they respond , they dont fix anything. It was once a good company , but for new customers i would advise to go elsewhere , it is no longer worth it , i paid them thousands over years , it s just not worth the headache anymore . And the billing system sucks .

- They stopped the server suddenly without any prior notifications because of a payment issue.... - Impossible to reach client support, only by message, they take ages to reply.. - They are taking hours to restore the server !!! STAY AWAY AT ALL COST I'll switch once server is up

- They constantly raise prices on the same active services, even though computing technology evolves; - They have exploitable server configurations (like 777 on /etc); - Very bad support, with huge waiting times; - Not trustworthy in their promises or ideals (like the huge failure as cheap cloud ARM provider as it was planned at the beginning).

Absolutely horrible company. Even before starting my project they put me through so much scrutiniy and verificationm like I was some kind of thieve. I am a SOFTWARE ENGINEER for 25 years, never seen this kind of verification in my life for a cloud provider. ABSOLUTELY DO NOT GO WITH THEM.