ScalewayReviews of scaleway.com

Ça fait deux fois en deux ans. J'avais un bon serveur dédié sous Linux chez Scaleway. En redémarrant le serveur tout à fait normalement, il tombe HS. Et l'équipe ne peut pas intervenir, car ils n'ont, soi-disant, pas accès à ces lames. Résultat : après un simple redémarrage, je perds tout. Seules solutions : remplacer le serveur ou me rembourser. Cette fois, j'ai opté pour le remboursement. Bien que le service client soit réactif, je suis très déçu de cette mauvaise qualité technique, qui fait perdre crédibilité et force à Scaleway.

Probably the worst provider I have ever used. - When registering If you have a gmail account you can't register as a company. - ID verification is not optional even though it says it is optional. - Their ID verification software / plugin is garbage. It works somewhat okay on ios but on android it wasn't able to focus properly for me to take the photo. - They can lock your service for no reason at any time. (e.g. if you don't provide ID verification)

Their purchasing system its so confusing, no VAT, no info that prices are ex,VAT, no information abut system configuration, once is installed its over, you can't get refund, their support without any knowelage, response time in hours , copy paste messages,

In ticket #EIMA-3700-FNXV is has so far taken support 2 months to investigate a simple issue with an error restoring from their Object Storage service using UpdraftPlus (the largest backup software for WordPress). No progress so far. They are still looking into it. Their Object Storage server also has an SSL mismatch reported by UpdraftPlus, but it is still uncorrected.

Arnaque au KVM, vous activer l'accès à distance depuis l'instance, et après vous devez créer des utilisateurs. Attention de bien supprimer les utilisateurs et et de bien désactiver l'option Accès Distance, sinon vous vous retrouverez avec une facture hallucinante, sans pourvoir négocier quoique ce soit. Rappel : 0,99€/heure donc 736€ /mois en plus de votre instance ou serveur !! Et on ne vous prévient aucunement d'un quelconque dépassement ou facture 7fois plus que la normale !! Bref, dès que je peux je m'en vais.

Attention à l'utilisation de la fonctionnalité "KVM" qui est une belle arnaque organisée chez Scaleway (facturée 0,99€ de l'heure) Si vous ne désactivez pas l'accès, tadaaaa à la fin du mois une facture de (0,99x24x30) => 700€ vous tombe sur le coin du nez.

I signed up for this site as I needed a virtual Mac OS for a development course, and their rates were pretty good. After I signed up, I was greeted by a notice about "quotas" - the more that you verify about yourself, the more you would have access to. That's fair, so I provided and verified my credit card, and decided to not do the "optional - upload your state-issued identification" step, because that was just too far outside my comfort zone. I then saw I couldn't create any VMs because my "quotas" were too low. I spoke with customer support and as it turns out, uploading state-issued identification is NOT optional, and all accounts are expected to do it to rent ANY virtual machine - even those that are only 0.10 Euro per hour. I don't appreciate that I was lied to about this being optional. If I knew from the get-go, I wouldn't have provided and verified my credit card. There are no options to remove my payment method, so I now have to rely on support to do that for me. Don't waste your time. Sign up for a different site. If they lie to you about basic details, you shouldn't trust them with critical details.

Fairly okay experience with their S3 solution, it works although the user interface has some bugs. Unfortunately not so good experience with their support. There was an issue with my credit card, but support could not provide me with any details. They asked me to do things which were not possible in their UI, repeated these questions multiple times and at one point changed their language from English to French. While they were quick to reply, their replies were not helpful. I didn't feel like they were trying to help me, as much as try to meet some internal quota for ticket reply time. I was promised a reply from their "expert team", but I never got one. Eventually I resolved the issue myself. It is still unfortunate the only two payment methods are either credit card or SEPA. I think competitors like Hetzner and DigitalOcean offer PayPal, so that should be the minimum, but others like bank transfer should also be possible.