ScalewayReviews of scaleway.com

Bonjour, A fuir absolument !!! Un serveur dédié hébergé par Scaleway/Online est tomber en panne (Linux Ubuntu) chez eux. Ils n'ont pas été capable de le redémarrer même en mode rescue. Ils n'ont apparemment aucune sauvegarde de leurs systèmes et ont comme seul argument "Je suis navrée, les sauvegardes ne font pas partie du scope de notre support. Je ne peux, de mon côté, vous porter assistance à ce sujet. Je me tiens néanmoins à votre disposition si vous avez d'autres demandes, et attends votre feu vert pour initier un remboursement, ou un upgrade." Donc débrouilles toi avec ça. perte d'exploitation énorme pour nous + tentative de vente forcée de produits nettement plus chers alors que nous étions satisfait de l'offre que nous avions. Dommage qu'on ne puisse pas mettre un zéro comme note.

The company bills customers for undelivered services. They billed my credit card for services they never made available to me and went ahead and overbilled more than the service cost. They have the worst support system ee.g.Morisson Bachir. Very rude and unprofessional. Try this company at your own risk.

All was OK until the server started dying with segmentation faults all over. In their expert opinion, as long as you can connect to SSH, the server is in working order, so you can't get a refund for the month, nor will they change RAM/SSD. SSD's SMART was showing 70 at life span. When terminating the server, AFTER you click on "terminate" they will show you a text that they will charge you for the next month's service because you didn't notify them by the 20th of the month... Also, they started cheap and prices went up by 50% since I first found them. AVOID

très, très, très mauvais....... support technique évasif, on sent la non-motivation pour répondre à nos questions, UX à revoir, offres chères, process de changement d'offre affreusement complexe et long. Je passe chez O2SWITCH ! :)

The Mac M1 cloud service is good and ok in regards to pricing. However, I was only able to use it for 5 hours and then they locked my account asking for proof of identity. Please note that the identity verification was optional in the dashboard. They asked me for a photo of my ID and a selfie of me holding my ID via email (again huge concern). Never have I ever been asked for such information from Amazon, Google, Heroku, Azure etc. I was just using the M1 with Xcode and they mentioned that my account was locked due to a "potential security issue" and an "an inconsistency in your account details", therefore "for security reasons we need to identify you as the owner of the personal and banking data you have saved on this account". I asked them to kindly further explain the inconsistency that they found and they refused "Due to internal security and privacy reasons, we cannot share the detailed information that lead to this decision". Absolutely outrageous, they expect the customer to send them personal information (ID, selfie, address), and they refuse to explain why. I think they just want you to have a taste of their services and then just lock you out of your account until you provide your data, because I've seen lots of users complaining about this. Had I not saved my work, it would've been lost and kept for ransom (my personal info). So that's the end of my experience with Scaleway and will not return as a customer. Thanks!

I hate to say it because I'm french and it's a french company but stay away from this provider, particularly all the storage services. Their services are not production ready and it had disastrous impact for our company. If you doubt, just go on their slack channel and look at what users are experiencing.

I tried to use a mac instance. After creating the instance I always received errors and I couldn't use the mac instance. I contacted support and the support couldn't help me. I retried again later and had the same issue. I contacted the support and the support told me that I had to verify my identity in order to use the service. I asked them why they didn't tell this to me before. If I knew that I have to verify my identity I wouldn't have started any instance in the first place. I think they are misleading customers.

Bonjour à tous, Je coche une étoile mais je pense zéro. Scaleway/Online refuse de mettre à jour le PHP au-delà de la version 7.3 sur le type d'hébergement auquel je souscris depuis des années et me renvoie à ses nouvelles offres quasiment au double du coût annuel précédent. Une pratique commerciale que je considère déloyale, mais aussi dangereuse, car elle m’interdit d'assurer les mises à jour sécuritaires de mes sites (par ailleurs attendues par online/scaleway dans le contrat utilisateur, un comble ! ). Et je fais ici abstraction des différents démêlés administratifs que j'ai eu avec l'entreprise concernant des prélèvements réalisés avec 3 mois d'avance et le non-respect des directives de la CNIL concernant la conservation des moyens de paiement. A méditer avant de vous engager. La note obtenue par l’hébergeur parle probablement d’elle-même.