ScalewayReviews of scaleway.com

Clients de longue date, tous nos serveurs et services sont hébergés chez Scaleway. Les prix étaient attractifs et la qualité de service au top. Mais depuis 2 ans, tout se dégrade : - On force la migration (à faire soit-même bien sûr) de certaines instances sur de nouveaux modèles qui sont parfois 2 fois plus chers - Erreur d'écriture sur leur SAN avec obligation de rebooter les serveurs et parfois perte de données - Impossible d'avoir des buckets S3 de plus de 10 000 fichiers sans subir une dégradation énorme des perfs (15s pour upload un fichier de 100 ko) - Cluster Kubernetes aux performances ridicules (performances réseaux minables -je pèse mes mots-, 30 à 40% moins performant que son équivalent OVH, qui est 30% moins cher) - Très peu de variété dans le choix d'instance - Prix des instances qui se sont littéralement envolés même si elles restent raisonnables par rapport au marché Nous sommes en cours de migration de nos produits hors instances vers OVH et de nos instances chez Ikoula (plus chers mais avec un commercial dédié et des vrais techniciens qui vous répondent). Scaleway a voulu devenir un mini AWS. L'idée est bonne mais la mise en oeuvre catastrophique, ça s'est fait au détriment de la qualité de service.

Tried to stick with Scaleway for more than a year now. Finally, I had to migrate my biggest client from Online (which is now part of Scaleway) and Scaleway to another provider: - customer service didn't match production expectations - Kapsule (managed Kubernetes) SLA is far from the 99.95% announced - couldn't write to my production bucket for hours - internal Kapsule DNS timeouts 50% of the time - no ReadWriteMany storage - Kapsule master is free but they charge the LoadBalancer (without announcing it upfront) - had hours of downtime when Kapsule went out of beta - MySQL managed DB clusters "coming soon" for months now - ...I could go on for hours So now after hours without being able to push Docker images to our registry - resulting in my team (+ clients) unable to deploy anything today - that's enough, I've tried really hard, but I'd rather pay a bit more (btw, not that cheap anymore) and get a better service with a provider that didn't build its solution too quick.

Unanounced 'maintenance' windows of unknown length make sure your VMs are unavailable more than their official SLA would. Other issues are frequent and downtime is to be expected. While their prices are low, their quality is too.

Scaleway is a starting host. Not reliable, bad but fast support.

The servers mostly work, until they don't. Frequent downtimes for servers, and their basic systems often don't work for things like billing. Their customer support people don't know how their own website works, and when there is a problem with your account you will be told something like "sorry there is nothing that can be done. you will need to create a new account". Joke company, French-level customer service provided

I ran several servers over the past few years at scaleway. Unfortunately I came across many thing which made me kind of disappointed: - System has often problems while booting from boot script - No Quota possible of root fs (nbd) - After upgrade to a newer dist, kernel modules are broken and cannot be fixed (iptables etc. not working, support does not provide help) - Switching off and on can take HOURS due to archiving of nbd disks - complicated billing: if you run a resource a specific amount of time, the billing stops normally at the "upper limit". But if you experience hardware problems and have to shut off your system and reboot it, you will get a different hardware which is considered as new resource and the billing starts from the beginning and is not "capped" anymore. So the price is ok but all the issues I had made me choose a different hosting provider.