ScalewayReviews of scaleway.com

I wish I could give Scaleway a lower rating than one star, as my experience with them has been nothing short of a nightmare. I feel compelled to share my story to warn others about the dubious practices of this company. I initially signed up with Scaleway because of their seemingly competitive prices and promising services. However, my perception quickly changed when I discovered their tendency to make significant changes to their terms and conditions without obtaining customer consent. The most alarming incident occurred when they silently modified their terms and conditions, resulting in unexpected charges to my account. To add insult to injury, they chose to notify customers of these changes through a newsletter with an unrelated subject. This sneaky tactic left many users, including myself, blindsided and frustrated. The lack of transparency and communication from Scaleway is appalling. As a customer, I believe I have the right to be informed about any alterations to the terms and conditions that may impact my account and finances. It is downright unethical for a company to make such changes without explicit consent and then hide behind obscure newsletters to announce them. Furthermore, their customer support is unhelpful and dismissive, refusing to take responsibility for their actions. Instead of addressing the concerns of their users, Scaleway seems more interested in squeezing additional funds out of unsuspecting customers. I strongly advise anyone considering Scaleway as a service provider to think twice. There are numerous reputable alternatives in the market that prioritize honesty, transparency, and customer satisfaction. Scaleway's underhanded tactics and lack of integrity make them a company to avoid at all costs. Your hard-earned money and peace of mind deserve better than what Scaleway has to offer.

I worked there... 3 months ( Time to find anything else ) People that are hired have no clues what are they doing, some don't even have a IT background. Managers are simple jerks who never worked for another company, they're the part of Iliad Group, so the best 'pieces' from the 'best' customer service in France, notably FREE.fr, land there as Seniors or Managers. Yes it's the truth, they support scam and spam. I've found my personal data there from over 15 years ago, when I was a customer. CNIL isn't even reacting about the GDPR issue. They surely have them on their payroll.

Nul, aucune fiabilité

Scaleway, known as "online.net" is criminal supporter hosting. They allows for spam, phishing and don't even check ANY abuse. I didn't get reply for over 100 reports I send to them via SpamCop or directly. I send them also few messages via their "contact form" - also no reply. If you are criminal who sells drugs, weapon, steal money etc. I would recommend you that site. Otherwise keep away from these greedy id..ts away. These donkeys only likes money, they won't block your site no matter what you do.

Scaleway deleted all of our resources just 20 days after a payment of less than 20 euros failed on our credit card. Unfortunately, their emails ended up in the wrong mailbox, and we failed to see them on time. Even so, this situation is quite unreasonable. A Kubernetes cluster, several S3 storage buckets, loadbalancers, everything is gone and unrecoverable.

They locked me out an hour after opening the account. I had one server running for a day or two (which I couldn't even install since I was locked out). After sending them documents they decided I'm a fraud and locked me out for good, refusing to remove my credit card details and refund for the useless server I got from them.

I have been with scaleway for a number of years now. I've had issues but generally they were resolved, albeit with some hard work on my end and little help on theirs. But this time, it's completely different. My server has been down for more than a week. This is due to a change that they have made with their bootscript. I am in contact with them every day, it takes them a couple of hours each time to respond to my questions. Each time they disregard how urgent my request is and simply answer me in very high level instructions regarding how to "fix" the issue they caused. They seem to completely ignore the fact that my server is inaccessible and not displaying anything. I highly recommend you stay away from this company and any service that has to do with it.

Really the worst, worst service ever. They perform maintenance on the servers without notice, causing the service to go offline all together. I logged into the backend and it showed IP migration, thinking it was an IP failure that prevented me from connecting. Instead, when I clicked on it, it automatically moved to a flexible IP, charged a high fee and canceled the original public IP. Geez, what kind of design is this? It's a trap.