Gemini Z.
I created an instance
I created an instance. Deployed ELK for logs for my company. In 1 hour ssh stopped working and website terminal did not answer. Had to remove the instance with deployed data. Unfortunately cannot delete our card from billing - system does not allow.
Response from ScalewayNov 25, 2024
Hello, We’re truly sorry to hear that you feel this way about your experience with Scaleway. We apologize for the trouble you’ve encountered with your instance and it's essential for us to address your concerns swiftly. To assist you further, I’ve requested your Customer ID to locate your account and investigate the issue. Alternatively, please feel free to contact us directly via this link 🔗 https://ow.ly/3HKP50To7sq, with the subject line "Trustpilot Review" and your account details. We're committed to resolving this quickly and ensuring your satisfaction. Thank you for bringing this to our attention. Best, The Scaleway Team