Scale.jobsReviews of scale.jobs

Response from Scale.jobsSep 26, 2026

Hi Shaina, Thank you for sharing your feedback. We completely understand why, after a month without seeing the outcome you expected, you would feel disappointed. We reviewed your account carefully to understand what has happened so far. At this stage, the account is still at a very early application volume. We have submitted 55 applications in total, with one day accounting for 25 applications. On most other days, the application volume has been only 1–2 applications because relatively few jobs have been added for our team to apply to. Of those 55 applications, we have received 22 rejection emails so far. Our review also found that 24 applications were a good match, 24 were a partial match, and 7 were not a strong match based on the available resume, skills and job requirements. We also want to clarify that the resume customization add-on was added later, so only 19 of the 55 applications were submitted after that service was activated. This means there has not yet been enough application volume using the customized-resume workflow to meaningfully evaluate its impact. For the best results, we recommend consistently adding relevant opportunities and reviewing the job descriptions carefully before adding them for application. With only a small number of applications being submitted on most days, it is difficult to generate enough market exposure to assess traction within a short period.

Response from Scale.jobsSep 8, 2026

Hi Kushal, We’re sorry the service did not deliver the value you expected especially after more than 1,000 applications, receiving no callbacks is understandably frustrating. Scale.jobs is designed to remove the repetitive work of finding and submitting applications so clients can spend more time on networking, referrals, interview preparation, and skill-building. We do not promise interviews or job offers, but we are responsible for accurate targeting, consistent execution, and a reliable platform. To help clients make an informed decision and keep the expectations right, we openly feature one-star reviews on our website and discuss the most common reasons behind them - including receiving low/no callbacks despite a large number of applications. We’ve shared a detailed explanation of what our service can and cannot influence. That context does not diminish your disappointment or excuse any shortcomings.

Response from Scale.jobsJul 27, 2026

Hi Tanusha, We're genuinely sorry that this was your experience. First, thank you for acknowledging Preethi's responsiveness during onboarding. We're glad that part of the experience met your expectations, but it's clear we fell short where it mattered most. We acknowledge the lapses you highlighted. If roles outside your target profile were delegated repeatedly despite your feedback, and resumes were applied to jobs that weren't a good fit, that's not the standard we aim to deliver. We also agree that these issues should have been caught by our internal quality control rather than being identified by you after the fact. Your feedback has been shared with our operations and quality teams so we can tighten our delegation, resume validation, and application review processes to prevent similar leakages in the future. We understand why you're disappointed and appreciate you taking the time to explain your experience in detail. While we may not agree on every aspect of the resolution, we genuinely hope you'll give us another opportunity in the future to demonstrate the level of quality and care that thousands of our customers have come to expect from us. Thank you again for your honest feedback, it helps us improve. - Leela, Co-founder

Response from Scale.jobsJul 13, 2026

This review originates from India. While we operate from India, we don't have any paid customers from India. And on top of that, it is common knowledge the name being 'Emily' from India is very unusual and makes me question the authenticity of the review. We reached out to all the customers with Emily as name but only hit with wall. Happy to be proven wrong or corrected and we'd welcome the reviewer to share the email address associated with their account so we can investigate if at all there's any legitimacy - Leela, Co-founder

Response from Scale.jobsApr 7, 2026

Updated reply after Robert Owens updated his review: Dropping this update after our team, including a sales rep made multiple attempts on mobile to reach out to make this review factually accurate, but those attempts were dodged. Let’s stick to facts. You’ve made serious allegations like “theft,” “false advertising,” and “illegal practices,” but have not provided a single verifiable instance of an unauthorized charge or misuse of funds. On your actual trial usage: Out of the 5 jobs you delegated, 3 listings had already expired for which we couldn't apply. 1 other job required colleague references from past companies, which we obviously don’t have access to. These reasons were clearly documented in our tracking system, but it appears you did not review them So the claim that “nothing was done” or that we simply “submitted your email” is not accurate. If there was any genuine issue, we’re always open to investigating and correcting it. But that requires engaging with the facts, not broad accusations. ---------------------- Earlier Reply: “Try for Free” refers to accessing the platform with the initial 10 AI Assistant credits we provide at no cost. It does not mean unlimited usage without any payment setup. We are a business after all and not a non profit. If that caused confusion, we’ll review the wording but calling this “theft” or an “illegal practice” is a serious accusation and requires actual evidence. You’ve made multiple claims here: “theft,” “false advertising,” “FTC complaints,” and a “pattern of harmful practices,” but haven’t provided a single concrete example, screenshot, or even confirmed your identity. We have no record of receiving anything from the names mentioned. I am also curious to see where your research came from. Please throw some light If there was an unauthorized charge or any real issue, it should be straightforward to show even one instance. Without that, this reads more like speculation than fact. We’re happy to investigate and correct ourselves if something genuinely went wrong but that requires verifiable details, not broad accusations. - Balaji Co-founder, Scale.jobs

Response from Scale.jobsApr 13, 2026

Hi Anonymous user, This feels like an unfair assessment given you haven’t used our service. It is clear that the review is based on assumptions with prejudice rather than actual experience. Our service is fundamentally different and betten than typical tools or services in the market, and that’s reflected in feedback from customers who have actually used it.

Response from Scale.jobsMar 12, 2026

Updated revert: Mick, I did ask in my private email whether you’d consider taking the review down after the issue was resolved. Once you declined, I respected that and didn’t pursue it further. I shared the rest of the context here so prospective customers can see the full picture. It wasn’t my intent to hide anything, just that the request had already been declined and didn’t add relevance to the public response. As mentioned earlier, we will send a confirmation email within the next 24 hours once your account and data have been fully purged. Original Revert: Hi Mick, Sorry you had a negative experience, and I acknowledge the lapse here. The 5-application free trial was introduced only about a week ago into workflows that were originally designed for paid plans and have been battle-tested for over a year. The way the system was initially configured required all 5 trial applications to be delegated before the workflow was activated. In practice, we quickly realized that many users like yourself, understandably want to test the service with 1–2 applications first, not all five at once. Because of that design oversight, cases like yours ended up in a limbo state where the workflow never triggered. We identified this issue a couple of days ago and have rolled out a fix today so that even if one job is delegated, the system will activate and applications should be processed within 6 hours at most. Given that this is an entirely new workflow layered on top of a fairly complex operational system, our sales team has also been playing catch-up and adapting in real time, which unfortunately contributed to the confusion in a few early trial cases like yours. On the communication side, I also apologize that your emails regarding account deletion weren’t addressed promptly. Our team has been heavily focused on firefighting the above workflow issue over the past few days, but that doesn’t excuse missing your request. We will follow up with you shortly to ensure your account deletion and data removal request is handled properly. Regarding paid customers, those workflows have been running for over a year and have gone through multiple iterations, so the experience there is generally smooth. The issues you experienced are specifically related to the new trial onboarding flow, and we expect those early issues to be fully ironed out this week. Again, apologies for the frustration this caused, and thank you for pointing it out, feedback like this helps us catch and fix these edge cases quickly. - Leela Co-founder, Scale.jobs