Scale.jobsReviews of scale.jobs

Response from Scale.jobsMar 12, 2026

Hi, Could you help us identify your account so we can look into this properly? From what I’m seeing in your description, it could either be a case of an associate not being proactive enough or a mismatch in expectations about how much difference a human assistant can realistically make in the process. The significant majority of our clients are happy with the service and the transparency we maintain when we fall short. However, a small percentage of customers come in with very different expectations around what a human assistant should do, how much initiative they should take, or what “high-quality work” should look like in their specific case. When expectations aren’t aligned, it can unfortunately put both the customer and our team in a situation neither side intended. If you could help us locate your account, we can review the applications submitted, understand what went wrong, and take corrective action where necessary. Without that, an anonymous review doesn’t give us any way to investigate or fix the issue. If your goal is to get the problem resolved, please share your registered email or reach out to us directly so we can look into it and address it properly. - Leela, Co-founder

Response from Scale.jobsDec 29, 2025

Hi James, Yes, we hire associates in India(both full time and gig workers who have been trained properly) to make our unit economics work. Our team is trying to reach out for a conciliation and to understand your concerns. If that fails, I will put our side of the story post holidays. Thank you :)

Response from Scale.jobsNov 30, 2025

Hi Johnson, I hadn’t checked the dispute logs in a while, and after seeing your review I went back to verify everything. It actually shows that we 'won' the dispute, not “withdrawn by customer” as you had told us earlier. That directly contradicts the information we received from you, and I’m assuming the dispute outcome is what led to this second negative review, since that’s the only course of action left at that point for you. That said, I’m not here to finger-point. There might have been a delay from our side given we’re neck-deep in heavy operations but skipping your refund has never been our intent. We’ve always been committed to doing things ethically. Our team is already in touch with you to sort this out and get the review issue addressed so we can process your refund properly. -Leela, Co-founder

Response from Scale.jobsOct 7, 2025

Yes, what else were you expecting? We employ trained associates and interns in India who apply to jobs on behalf of our clients using standardized workflows and tracking. Did we convey anything different on our website? Also out of all 3 reviews you gave on Trustpilot, the remaining 2 ratings that you rated are 5 stars to some nameless shady vibecoded sloppy AI websites offering job search services. What's your agenda here? I smell nothing but foul play. Also, may I know your name? - Leela, Co-founder

Response from Scale.jobsSep 11, 2025

Now the issue seems to have shifted from us being “misleading about AI usage” (which we outrightly reject) to concerns around the quality of our service. I do want to acknowledge the one fundemental point: what we offer is a very personalized and a lengthy service. Every client will have their own requirements in their own complex way(s) and we try to accomdate them reasonably. And irrespective of how much standardization is put in the process, there could always be some kind of friction at times given the nature of the assignment we took. We are not a simple SaaS subscription after all. In your case, we fell short in two areas: 1. We did not meet your expectations 2. The service quality you experienced did not meet our own standards. For both, we regret the outcome and sincerely apologize. While this happens only with a very small fraction of our customers, we recognize it when it does. This is exactly why we have a pro-rated refund policy in place with the right intentions, as in your case, we never resist honoring it. However, beginning your review with the sweeping claim that we are “misleading many jobseekers” is not something we can accept. If the issue had been positioned as a matter of service quality, I would have fully acknowledged the gap and apologized for the inconvenience, as I still do here.

Response from Scale.jobsSep 19, 2025

Sorry that you had a less than stellar experience with us. After speaking with the team, I learned that you requested an expedited service, so we arranged your onboarding call within two hours and delivered the resume review as quickly as possible. As part of our standard process, we wait for client feedback on resume review before submitting applications to ensure content accuracy. The jobs you delegated were added at our late night, and our associates were waiting for confirmation before moving forward, which caused the delay. I understand the frustration with a 14-hour gap, but our FAQs, SOPs clearly state that applications are submitted within 24 hours of delegation, not under 6 hours. That said, we are working on new systems to reduce turnaround times to under 12 hours, though it may take a month or two to fully implement. I also checked on the status of your refund, and it is already on the way. To be fair and not sound in a holier-than-thou mode, I also want to acknowledge that with the recent surge in demand, our associates have been working overtime and operations have been strained.. Over the past few weeks, I've solely focused on hiring and training new members and doubled our team, now bringing operations back to normalcy. Rest assured :) -Leela, Co-founder