Santa Barbara Tax Products GroupReviews of sbtpg.com

Terrible "service" . No clear answers. Claim my bank denied a deposit that my bank doesn't confirm. Sent 2 checks and cannot tell me anything other than that. One check received and the larger one just..missing? Didn't even use them for my refund I'm not sure why I'm dealing with them at all. Absolutely disgusted with their customer service and whatever they apparently do here. Will never use them or freetaxusa ever again and will advocate for others to never do so. Terrible, terrible company.

Took $100 of refund for taxes and fees. This company is ridiculous.

Horrible service run by thieves that work there. Shame on you all

Supposed to have a DDD on the 27th to my bank for my state return. They have had my money since the 27th and have NOT sent it as of yet. Absolutely disgusting to hold someone's money AFTER fees have already been taken out of the federal return. State even confirmed refund has been issued. Absolutely horrible. Never had this issue before and I will more than likely NOT be using them again next tax season. This is absolutely unacceptable!

The customer service is beyond horrible. They were extremely rude and impatient, and their fees were ridiculous next year. We're gonna choose a tax company that does not have anything to do with this bank.

30 days no taxes

Holding people's refunds hostage to make as much interest as they can..I know next year they will lose a shit ton of money so many are pissed off they won't be having fees taken out or paying for an advance just for these pos's to hold it to day of.

Holding refunds until the last possible second. They have had my tax refund since 1/20 and immediately took their fees and advance. 1/24 and still want to argue that they have not received my refund. IRS and TurboTax both confirm that this is not true