Kari P.
Missed Admissions Correspondence Due to Incorrect Email Instructions
The main concern I had and why I am giving the overall experience a 3 is because some gentleman somewhere in the process INSISTED that my son use his high school e-mail account to communicate with the college’s. My son told this individual that this was not a good idea because of firewalls in place. The gentleman insisted and instead of getting the acceptance letters via e-mail we had to go track them down ourselves. (And all the other e-mails we should have been getting from the start) After paying $12,000 to avoid mistakes, this is a big issue. When I reached out to Amanda Yoder I was met with what I considered to be a sugary sweet condescending reply that didn’t really take ownership of the issue. I responded to that email saying exactly how I felt. I did receive another email from Amanda apologizing and getting a more direct answer. I appreciated that and wish it would’ve just been that way from the start. Only personal email should be used with any correspondence to any college. The high school or district email should be eliminated from the equational altogether. On a positive note, our counselor Leslie was the most helpful person and we appreciate her so much.
Response from HelloCollegeJun 18, 2026
We appreciate you flagging this concern. We're sorry for the frustration you experienced regarding email communications with colleges. We understand how important it is to receive timely admissions updates, and we appreciate your honest evaluation. We're reviewing our guidance and processes about email use based on your feedback. We're also glad to hear that Leslie made such a positive impact on your family's experience, and we'll be sure to share your kind words with her. We wish your son all the best in this exciting next chapter.