SawineryReviews of sawinery.net

Response from SawineryJun 12, 2026

Hey Ed, Thank you for taking the time to share your feedback. We really appreciate it. We’re sorry to hear the experience didn’t fully meet your expectations, and we’d like to address the points you raised. On the Hex key adjustment: We understand this can feel like an extra step. The reason we use an Allen screw is to keep the angle arm firmly locked in place during sharpening. This ensures the angle doesn’t shift under pressure, helping you get consistent and repeatable results. While tool-free adjustments may feel quicker, they can sometimes move during use, which affects accuracy. On switching between different stone heights: You’re right to notice the change, but the sharpening angle itself does not need to be adjusted when using different stones. The angle stays the same. What changes is the clamp position; simply moving the blade clamp to the appropriate hole ensures proper contact with the stone. It’s a small adjustment designed to keep the system precise across different setups. On the chisel, not holding firmly: We also want to share a quick tip on hand placement, as it can make a big difference in stability and control: Hold the blade holder with both hands Use your thumbs behind the holder to guide the motion Place your index fingers close to the stone contact point For wider chisels, you can also use your middle fingers for added support This helps ensure smooth, controlled sharpening with consistent contact on the stone. We’ve also included a short video that shows the correct setup and technique for reference. https://www.youtube.com/shorts/IJE07Ohhoyo We’re always open to feedback and continually working to improve both our product and user experience.

Response from SawineryMay 5, 2026

Thank you for sharing your feedback, Rick. We sincerely apologize for the frustration and inconvenience you experienced with your order. We’re sorry that the checkout and order resolution process left you feeling misled and unsupported. That is never the experience we want our customers to have, and we are sorry this situation caused unnecessary frustration. Our team has since completed the return and refund process, and we also reached out to you directly to further address your concerns and offer a gesture of goodwill. We have not received a response, but we want to assure you that we made every effort to follow up and assist further. We truly appreciate you bringing this matter to our attention. Your feedback has been shared with our team as we continue improving our checkout experience, fulfillment process, and customer support communication. Again, we sincerely apologize for the inconvenience this caused. Sawinery stands behind the quality of our products and is committed to providing a clearer, smoother, and more reliable experience for our customers moving forward.