Edith G.
Not Savvy at ALL!!
I ordered food on this website yesterday at 6:20 pm and I called prior to placing my order online because I noticed none of the a la carte items on the menu were on the online ordering function. When I spoke with Shelby the manager he never once said don’t order on the website because the system is down. I placed the order & called him back then he told me that none of my orders came through his system & he’s been having technical issues all day with online orders, but at 6:15 pm when we spoke on the phone he didn’t even tell me anything about IT issues. The website stated my order would be ready in 30 minutes and after an hour later which was 3 times after I called and 2 times after my nephew went in the store, the order was provided cold & hard. When I called Shelby he wanted to offer me a $4.99 milkshake after I’d spent close to $80 on food. I don’t need a free milkshake when I’ve made multiple purchases over the last week from $15-85 per order. I called the corporate office & left a message for a nameless manager’s voicemail box at Happy’s Pizza. Had I known Savvy Slider was owned by Happy’s Pizza I would’ve never made 1 single purchase. Happy’s Pizza has the worst management and customer service in US History. I could write a dissertation on the terrible ego of managers like Mark and teach business students across the country about how not to be a terrible leader from a 2 minute interaction with him. He called me back a few moments ago and he didn’t listen to my voicemail. He wanted me to regurgitate everything that happened after I had already left a clear message on his phone that providing bad service and offering a $5 milkshake is unacceptable. After you ruin a service, the appropriate thing to say to a customer is what can I do to redeem this experience for you so we can keep you as a customer not I’m sorry we’re having computer problems let me just give you a $5 milkshake. After a bad service experience don’t provide cold, hard & stale food.