Janet H.
Always fast shipping!
Always fast shipping!
Wholesale Fragrance Oils, Body Products, Incense, & Supplies.
Save On Scents (saveonscents.com) has 351 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent

Cosmetics & Makeup · Gouverneur, New York
Excellent

Cosmetics & Makeup · Brooklyn, New York
Excellent
351 approved reviews, newest moderated first
Janet H.
Always fast shipping!
Pamela S.
Love the stuff I got from them.
Jessica J.
I have been an SOS customer for over 8 years. I rated them a 4 instead of a 5 due to the shipping costs markup (it is pretty steep compared to most vendors), the slow processing and shipping time frame ( I now have to place my order at least a week in advance - the expedited shipping cost is more often more costly than my product order) and there have been a few customer service snafus along the way. With all of that out of the way, SOS still gets my business as they have a fragrance selection that is unrivaled , with sizing and pricing to be more than competitive. The fragrances become louder if you sweat (yay!) and have worked very well for me in body butters, body oils and as oil burning house scents. I've found their fragrance intrepretations to be very pleasing, I've only received a few scents that had no smell/it was so light, I couldn't detect it due to the delicacy of the scent. If you are only ordering oils and have a $100+ order, you can get free shipping (yay again). This has been great for me since opening a business. Overall, I recommend SOS and plan on being a customer for a long time. Oh, and their incense are excellent!
Lynne C.
I do not feel that you should have to pay an extra fee to have a more timely processing. Good customer service should be a primary concern for all orders.
Response from Save On ScentsOct 23, 2018
Hello Lynne, Thank you for your important feedback! We agree that excellent customer service should be a focus for each and every order. We make an effort to ship each order within the turnaround listed at the top of our website so that customers can plan for their needs in advance. We also aim to make this turnaround time as short as possible, though we do receive a high volume of orders and batch the oils as orders are placed and put into our production line. Sometimes a customer will not always be able to project their needs and plan for our turnaround time. In these cases we offer a rush service, which is available to be added on to orders placed before 12pm ET. As you noted, there is a fee associated with this rush option. This fee is based on the size of the rush order and serves a couple of purposes. We frequently will have to reassign production staff and have multiple staff members work on filling a rush order, so that we can get it quickly prepared in time to be packed and shipped that same day. We also find that if there is no fee associated with this rush service, many people will (understandably) select the rush option and have their order skip to the head of the production line. Unfortunately, this would negate the whole purpose of offering this emergency service option to those who truly need their order to ship that same day. I hope this explanation helps to shed some light on the purpose of one of our policies and we very much appreciate you taking the time to voice your concerns! Elliott @ Save On Scents
CYRIL
This is one of the best online fragrance out there. I had to go for oil based cologne because my wife had a problem with alcohol based.
Virginia J.
Awesome selection and too notch customer service.
Tre'
Fantastic...
Susan C.
Fantastic people. I have been buying from them over a dozen years. They actually saved my business by working with me after I lost everything in a fire.. You can't tell me anything bad about them.. They are the best! Susan Clark Mama Bears Soaps