Save On ScentsReviews of saveonscents.com

Response from Save On ScentsOct 24, 2018

Thank you for your review and feedback! Unfortunately, we have noticed an uptick in shipping prices over the last couple of years from all of the major carriers. We do add a small handling fee per shipment to cover our 100% recyclable packing material costs, but the rates are otherwise fed directly from Federal Express and USPS. We also offer free shipping for non-bulk orders with a sub-total above $100 shipping domestically. If there is an opportunity to reduce shipping costs at any time in the future, we will most certainly take advantage and pass along any savings to our customers. Thank you again! Elliott @ Save On Scents

Response from Save On ScentsOct 24, 2018

Thanks for your review! We are happy to help with any questions or concerns, and do our best to keep our phones covered at all times. We understand how frustrating it can be when you are struggling to get personalized service with a busy supplier. Thanks again! Elliott @ Save On Scents

Response from Save On ScentsOct 24, 2018

Thank you for your feedback Teliah! We very much appreciate your business. I looked into the most recent rush order to see where we went wrong, and it appears that it was delayed due to our closure for the recent holiday. We certainly should have done a better job of communicating any potential delays. I will go ahead and credit your account the rush processing fee that normally allows your orders to skip to the head of the production line in order to ship same day. I will also include a credit that can be put towards a future rush order. Your communication about this issue will allow us to do better going forward. Thank you again! Elliott @ Save On Scents