SAVD ClothingReviews of savdclothing.com

Response from SAVD ClothingJan 30, 2026

Thank you for taking the time to share your experience. We’re truly sorry for how frustrating this was, especially with the items being Christmas gifts and the sizing issues affecting multiple pieces in the order. We understand how disappointing it is to wait for delivery, then find the fit is off, and feel limited by the return window when all you wanted was an exchange. Our policies are in place to stay consistent, but we recognize how situations like this, particularly around the holidays, can feel discouraging. Your feedback regarding sizing accuracy, shipping costs, delivery timing, and the return and exchange process has been shared with our team as we continue reviewing how we can improve the overall customer experience. We appreciate you being honest about what went wrong, and we’re sorry we weren’t able to meet your expectations in this case.

Response from SAVD ClothingJan 30, 2026

Thank you for taking the time to explain what happened. We’re truly sorry for the confusion and frustration this caused, especially with this being a Christmas gift for your grandson. We understand how unclear the return and exchange process felt and how disappointing it is to send the shorts back, cover both shipping costs, and then not receive any update or resolution. That lack of communication is not the experience we want for our customers. Your feedback regarding exchange clarity, follow-up communication, and return shipping costs has been shared with our team for review. Please reach out to [email protected] with your order number and note that the return was mailed on January 4, 2026, so we can look into the status and assist you directly. We appreciate you bringing this to our attention and are sorry this process has been so frustrating.

Response from SAVD ClothingJan 30, 2026

Thank you for sharing your experience. We’re truly sorry for the frustration you’ve had, especially with the lack of timely communication and the ongoing delay with your exchange. We understand how upsetting it is to follow the process, receive approval to return an item, and still be waiting weeks later without resolution, particularly when the purchase was meant for Christmas. While we currently operate online without phone support, we recognize that slow email responses and unclear follow-up are not acceptable. Your feedback regarding customer support, exchange delays, and overall experience has been shared with our team for review as we work to improve responsiveness and communication. We appreciate you taking the time to share this, and we’re sorry we fell short in this situation.

Response from SAVD ClothingJan 30, 2026

Thank you for sharing this. We’re really sorry to hear about the continued issues with your order and understand how frustrating it is to have a replacement sent and still not receive it. That’s not the experience we want for our customers. SAVD is a U.S.-based brand, but some orders are fulfilled through overseas partners, which can impact delivery timelines. That said, not receiving either shipment is unacceptable. Your feedback regarding delivery issues and communication has been shared with our team for review. Please reach out to us at [email protected] with your order details so we can look into this further and help resolve it. We appreciate you bringing this to our attention and are sorry for the inconvenience you’ve experienced.

Response from SAVD ClothingJan 30, 2026

Thank you for sharing your experience. We’re really sorry to hear how disappointing this was, especially with your order arriving after Christmas and the return not working out the way you expected. We understand how frustrating it feels to wait for delivery and then receive only a small portion of your purchase back after return shipping costs. Your feedback regarding delivery timing, return value, and shipping costs has been shared with our team as we continue reviewing how we can improve transparency and the overall customer experience. We appreciate you taking the time to let us know, even though the experience fell short.

Response from SAVD ClothingJan 30, 2026

Thank you for taking the time to share this. We’re truly sorry for how frustrating and disappointing your experience was, especially with the long delay, the lack of clear answers, and how the communication felt during that time. That’s not the standard we want to uphold, and we understand how upsetting it is when you reach out for help and don’t feel genuinely supported. We also recognize how much more this meant knowing your children were excited and proud to wear items that reflect their faith. When the experience falls short like this, it affects more than just an order, and we don’t take that lightly. Your feedback regarding response quality, delays, and overall customer support has been shared with our team for serious review. We appreciate your honesty about what went wrong, and we’re truly sorry that we didn’t meet your expectations.

Response from SAVD ClothingJan 30, 2026

Thank you for sharing this with us. We’re really sorry to hear that the socks didn’t hold up and developed holes so quickly, especially with normal wear during sports. That’s not the durability we want associated with our products. We truly appreciate you sharing that you and your son love the brand, and we regret that this experience with the socks fell short. Your feedback has been shared with our Quality Team as we continue working to improve durability and materials. Thank you for being honest and for supporting the brand, even though this product didn’t meet expectations.

Response from SAVD ClothingJan 30, 2026

Thank you for taking the time to share your experience in such detail. We’re truly sorry for how frustrating this was, especially with the items being gifts for your son and the sizing working so differently across products. We understand how disappointing it is to want a simple exchange for something he could wear, particularly during the holidays, and feel limited by the return window and shipping costs after placing multiple orders. Your feedback about extending the return window during peak seasons, as well as the fit differences between active shirts, regular t-shirts, and shorts, is important and has been shared with our team for review. We’re glad to hear the shorts worked well and that your son loved them, but we regret that the overall experience left you feeling let down. Thank you for being honest about what worked and what didn’t. Your feedback will help us continue improving for future customers.