Sauce WarehouseReviews of saucewarehouse.com

Response from Sauce WarehouseDec 14, 2024

Oh no! Very sorry to hear this! We use lab grade scales and fill every baller jar to at least 7.1 grams. We wish you would have contacted us before leaving this review, we are always more than happy to help our customers with any issues. Feel free to reach out to us directly with your order number and we will make this right!

Response from Sauce WarehouseJul 12, 2024

Always happy to help with resolving any issues. Looks like there is some flooding in your area causing some delays with USPS. Replacement package sent out just incase!

Response from Sauce WarehouseJan 8, 2024

Sorry to hear this! Please reach out, we'd love to make things right.

Response from Sauce WarehouseSep 14, 2023

Very sorry you did not enjoy these two specific strains Jeff. I believe we have already talked with you about this issue and offered a discount on your next purchase but if not please reach out so we can make it right! These are some of our best sellers and you can easily see by the 4-5 star reviews on our site that our customers have been enjoying them thus far, this was our first complaint. Some strains simply don't mesh will with some peoples preferences and others do. We always suggest purchasing a half gram to sample before committing to a larger quantity. Rest assured there are no chemicals in any of the extracts on our website, and you can always verify this before purchasing by checking the lab results on each product page. Again, please reach out if we haven't made this right yet! **EDIT: We have reached out to you directly and refunded your order in full while we investigate our process. There was one other complaint and we assumed this was the same person since we never get complaints like this! Also, just to clarify, all concentrates except solvent-less rosin are extracted using chemicals (hydrocarbon solvents, ethanol, etc.) There is no way around that and this is stated on our website on every product page where you can also find residual solvent analysis results.

Response from Sauce WarehouseAug 16, 2023

Very sorry that your package was stolen, but we simply can't issue a refund every time someone claims their package has been stolen. There are unfortunately a lot of bad apples that will lie about this just to get something for free or their money back. We offer expedited shipping that is insured and we also offer standalone shipping insurance that covers stolen & damaged packages. However it is up to our customers to choose these options at checkout. Although we can't issue a full refund, we would be happy to replace your original order or offer you 50% off your next order. Just reach out and we'll make it happen!

Response from Sauce WarehouseJun 20, 2023

Sorry to hear this Paris, we'll reach out directly and see if we can make it right.