Saturnoptical Reviews | Read Customer Reviews of saturnoptical.com

Saturnoptical Reviews | Read Customer Reviews of saturnoptical.com

Saturnoptical reviews

6 approved reviews, newest moderated first

Maria K.
May 22, 2025
A SCAM: Claims to sell devices they are not authorized to sell and have never purchased from the real manufacturer
I am an employee of a medical device manufacturer and this fraudulent site has our devices listed. They are not authorized distibutors and have never purchased our devices. We were made aware of them by a prospective customer and we were also contacted by someone that was a victim of their scam. It seems tempting as they offer the device for abot half the cost but after they get your card infoyou don't hear back or get your device. We have attempted to report them but it's off shore and we are US based and we have no way of getting them taken down or having them remove our device and the content they stole from our website.
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Marcroft M.
Oct 16, 2024
Exceptional Service and Quality at Saturn Optical!
I recently purchased a Topcon Maestro2 from Saturn Optical (saturnoptical.com), and I couldn't be happier with my experience. From the moment I browsed their website, I was impressed by the wide selection of Topcon Maestro2 and the user-friendly interface. Customer Service: The customer service team was outstanding. I had questions about lens options and received prompt, detailed responses that helped me make informed decisions. Their support was friendly and professional, ensuring I felt confident throughout the purchase. Pricing: Saturn Optical offers competitive pricing without compromising on quality. They have various options to fit different budgets, and I found their deals and discounts very appealing. Shipping and Delivery: Shipping was swift, and my order arrived earlier than expected. The tracking information was accurate, and the delivery process was smooth from start to finish. Overall Experience: Saturn Optical exceeded my expectations in every way. Their excellent customer service, high-quality products, and reasonable pricing make them stand out in the optical industry. I highly recommend Saturn Optical to anyone in need of new Optical Equipment!
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Jon
Jun 26, 2024
Total scam
Total scam, call the number or look up the address and see for yourself! Follow up: They claim to be legit, but I don't believe it. I called the number listed and it was a personal cell phone of someone who told me that the whole company was a scam. I would not give them any banking information.
Response from SaturnopticalFeb 12, 2025
Dear Valued Customer, Thank you for taking the time to leave your feedback. We want to clarify that Saturn Optical is a fully legitimate business with a physical location at Sim Lim Square, Singapore. All phone numbers and addresses listed on our website are current and actively monitored by our customer service team. We understand that online reviews can sometimes be influenced by inaccurate information. Our many satisfied customers and our continued commitment to quality service speak to the legitimacy of our operations. If you have any concerns or require further verification. We are here to assist you and ensure a positive experience. Thank you for allowing us the opportunity to address your concerns. Best regards, The Saturn Optical Team
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John W.
May 31, 2024
I talked with the orginal owner of this…
I talked with the orginal owner of this site and he abandoned it years ago. He has tried to get google to take the site down and is very frustrated. A group of scammers has picked up the abandoned site and does not have any equipment for sale and they take your money and do not ship anything. This company is now a fraud site. How can it be taken down and the new owners punished?
Response from SaturnopticalFeb 12, 2025
Dear Valued Customer, Thank you for taking the time to share your thoughts. We want to address the claims made in this review and clarify that the statements regarding our site and operations are entirely inaccurate. Saturn Optical is proudly managed by a dedicated team committed to transparency and customer satisfaction. Contrary to the review’s assertions, our current management has continuously maintained and updated our website—not abandoned by any previous owner. All equipment advertised is genuine, available for purchase, and promptly shipped to our customers. Our contact channels, including phone numbers and email addresses, are actively monitored to ensure that every inquiry is addressed with the utmost care. We take matters of alleged fraud very seriously and continuously monitor feedback to maintain our high standards. Suppose you or anyone else has any concerns or needs further clarification. In that case, we encourage you to contact our customer service. We are here to help and ensure that every customer experience is positive. Thank you for allowing us to set the record straight. Best regards, The Saturn Optical Team
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thordur
Jan 12, 2024
this is a scam
this is a scam I bought instruments in october 2023 that were supposed to be deliverred in 15 to 25 days. Now 100 days later no delivery and the tracking goes cold in Dubai It is no fun admitting to have fallen for a scam but be warned this is fraudulent This is written Feb 12 th 2025 and the goods still haven't arrived. I tried complaining to the supposed company, without any response. Please be warned this is fraudulent, don't let false reviews fool you STAY AWAY !
Response from SaturnopticalFeb 12, 2025
Dear Valued Customer, Thank you for taking the time to share your feedback. We take all customer concerns seriously and would like to clarify that our records do not support the claims made in your review. At Saturn Optical, we process and ship orders promptly, and our tracking system is fully integrated with our logistics partners—including those in Dubai—to ensure timely delivery. We have consistently met our delivery promises and have received positive feedback from many satisfied customers regarding our shipping process. If you believe there has been an issue with your order from October 2023, we encourage you to contact our dedicated customer service team immediately. We are committed to investigating and resolving any concerns as quickly as possible. Thank you for allowing us the opportunity to address your concerns. Best regards, The Saturn Optical Team
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MAB
Jan 10, 2024
Saturnoptical is Fraudulent site!
Saturnoptical is Fraudulent site! The site is fake and does not exist on the ground, and it is not possible to communicate on the phone numbers or emails listed on the site. Above all, I personally went to the address listed on the site and did not find that it exists (Sim Lim Square, Rochor Canal Rd, Singapore 188504).
Response from SaturnopticalFeb 12, 2025
Dear Valued Customer, We appreciate every piece of feedback and take all concerns seriously. However, we must clarify that Saturn Optical is an entirely legitimate and operational business. Our physical store is located at Sim Lim Square, Singapore, and we have been proudly serving our community for years. All contact numbers and email addresses listed on our website are active and monitored by our dedicated support team. After a thorough review, we believe that the claims made in the review may be based on inaccurate or misleading information. If you have experienced any issues or are confused about our services or location, we invite you to contact us. Our team is always ready to assist and address all concerns correctly. Thank you for allowing us to clarify. We remain committed to transparency and excellence in customer service. Best regards, The Saturn Optical Team
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