SanMarReviews of sanmar.com

They changed our order cutoff time twice in one week with no notice to customers. First it moved to 3pm, then the next day it was 1pm. We couldn't place our normal weekly supply order because there was no way to know what the actual deadline was, and for all we know it'll be noon tomorrow. That cost us a full week of production scheduling and put us behind with our own customers. Consistent customer for over a year and the product itself has been fine, but a supplier that shops build their deadlines around cannot keep moving the cutoff day to day without saying a word. One email would have solved this. We're now looking at sourcing direct instead.

SanMar is the poster child of modern corporate trickery, proudly flaunting its ability to nickel-and-dime customers through a maze of smoke, mirrors, and—of course—payment games. Their brilliant “policy” dictates that if you dare pay by credit card, refunds are apparently too advanced a concept for them to grasp. Instead, you’re rewarded with a meaningless account credit, as if you should be honored to let SanMar babysit your money. Naturally, they won’t apply it back to your card, nor will they show a positive balance—because transparency would be far too generous. The whole charade is engineered for one simple outcome: that you’ll forget the credit exists and, surprise, SanMar pockets the win. It’s less a refund policy and more a masterclass in corporate sleight of hand.

More orders not shipping on time. This has been a ongoing issue the past 10 months with this company.