SandsaraReviews of sandsara.io

Got the Sandsara mini as a birthday gift. The sand they provided with it is simply not enough to cover the whole plate. You always get part of the pattern in very shallow sand, which makes the pattern seem less defined around that part of the plate. It's like a third of the pattern is barely visible, constantly. The app is painfully slow and somewhat buggy, the lights around it flicker and do not feel like high quality LEDs. I haven't measured their CRI but the colors feel off (think Philips Hue LED bulbs vs. cheap AliExpress ones). Now, if those were the only issues, I would have been pleased. My main gripe is that every few days, the sand sticks to the top cover, almost completely obscuring the view. The user has to lift the cover, wipe it clean, try to get as much of the wiped sand back into the device, then repeat every few hours. You lose some sand every time you do this. This product was clearly not tested in a high humidity household. Wish I could add a photo to show the sand sticking to the top cover. Either way, its a very creative idea, and it shows they put a lot of love into it, but unfortunately, it's just not market ready. Feels more like a proof of concept or a demo than a finished product. Very disappointed. Haven't tried their customer service since according to the rest of the reviews, they won't really help anyway.

I really wanted this project to succeed because the Sandsara Mini looks like a beautiful product. Unfortunately, my experience with the company has been extremely disappointing. The original delivery estimate was December, but months later, in August, my order is still not complete. Delays can happen with crowdfunding projects, and I understand that. What I cannot accept is the complete lack of communication. Customer support has been one of the worst experiences I've had. Several emails have gone unanswered for weeks, and in some cases, not answered at all. I requested the cancellation of some accessories well before shipment, yet I never received any confirmation despite multiple follow-up emails. The main product has finally shipped, but my order is still incomplete and several issues remain unresolved. Another disappointment is the pricing of the accessories. They are already sold at very high prices, and when I realized I no longer needed some of them, I requested their cancellation before shipment. Instead of simply confirming whether this had been processed, the company chose not to respond. Throughout this project, I have experienced: • Repeated delivery delays. • Very poor communication. • Customer support that rarely responds. • No transparency regarding order changes. • A frustrating lack of consideration for customers. The product itself may be good, but customer service is part of the experience. After waiting many months and repeatedly trying to obtain simple answers, I feel that customers deserve much better communication and much more respect. I sincerely hope the company improves its customer support, because at the moment it does not match the quality or price of the products they are selling.