SandrascruisetoursReviews of sandrascruisetours.com

I booked a tour for the day we would be in Greenland. I had asked the owner, Sandra O'Leary, on her face book advertisement if the tour was refundable if the cruise ship did not port. She replied if the cruise ship does not port the tour is refundable. Well due to weather we did not port. She is now stating the tour was always non refundable. this was no where on her web old site on terms and condition or tour description. She then started a new web site and completely changed the tour description to state non refundable. I booked march 3, 23 and have screen shots of her tour description dated march 30th, 23. she started the new web site april 17th, 23. the information and tour description chanced in may. She has refused to return the 100% minus the 15$ the terms and conditions stated but is offering only 50% with the possibility of more. per her own terms all refunds will be processed in 60 days. it is over 60 days and she has not returned 100% to everyone. She is also sending the new terms and tour description to the credit cards instead of the terms and description that was in effect at the time of booking. the date of her terms and tour description she sent to the credit card was Oct, 4, 23. after the port was missed september 8, 23.

We, and 100+ others, are trying to get money refunded on cruise excursions that never happened due to the ship not docking. When we booked we were reassured multiple times that the tours were refundable if the port was cancelled. After the cancellation the delays and excuses started until the website could be changed and the tour description now reads “not refundable.” Outright lies to banks, insurance companies, vendors, and customers followed along with threats of lawsuits and promises of 50% refund if credit card claims are not filed. Meanwhile the owner is cruising nonstop and enjoying her casino time. DO NOT USE unless you enjoy paying for a stranger’s vacation.

I wish I could rate this company zero stars. This company is dishonest and keeps your money even when she sells the tour as 100% refundable. She changed her website to non-refundable after our ship failed to port due to weather. She offered 50% refund if we agreed to not file a charge back on our credit card. We have everything in writing and screenshots of her terms and conditions and she is still fighting to keep everyone's money. She is telling everyone to file a claim with their travel insurance so she can keep our money. The tours we did get to go on thru her company were very disappointing. Unorganized, not what was advertised, and a waste of money. Buyer beware, this is not a reputable company.

Sandras cruise tours by Sandra Oleary is not a business I would ever do business with again. We booked a tour for Greenland with her on March 3, 2023 No where in her terms and conditions did it say it was non refundable I would never have booked with her just for this reason alone.Our cruise to Greenland never made it to Greenland because of weather. When hundreds of people started asking for refunds she changed the terms of service to Non Refundable to not pay us back. We have filed chargebacks with our credit card companies and she has provided them with fraudulent documents claiming to the credit card companies and the vendor that Carnival cruise line is giving us a free cruise next year. We are NOT getting a FREE cruise. The only thing Carnival gave us was 400 per stateroom to use on the ship while we were sailing. You can decide for yourself if this is the type of business that you want to do business with. But Buyer beware.

I did several European Cruise tours with Sandras Tours. Sandra O'Leary had the worst planned cruise tours I have ever been on. Many missed the whale watching because the boat left 30 minutes before scheduled. The Iceland tours had the worst tour guides ever. I really didn't care about the tour guides 7 kids by 7 fathers or her trouble with alcohol. I really wish I had learned more about the country than the guides personal life. Avoid. No one ever knew where to meet either.

Please beware if you see tours offered by Sandra O'Leary or Sandrascruisetours. Hundreds of us are fighting to get refunds for tours we never got to do because the ship didn't dock. When advertised these tours were guaranteed to be 100% refundable if the ship did not dock but she has since altered these t & c s and disputes our claims. She continues to sell more tours and spends her time cruising around the world...it feels like we are paying her way. 😢