sanajardin.comReviews of sanajardin.com

No integrity and Sub-Par Customer Service I ordered the discovery set and paid just under £5 for 3-4 day delivery. When it got to the 4th day, I realised I hadn't received any emails about my order being dispatched or out for delivery. So I decided to email customer service. They replied fairly promptly and said they don't have what I ordered in stock and 'thank me for my patience in allowing them a few more working days to deliver'. I replied asking for compensation as I ordered the set for a specific reason under the assumption that it would be delivered within 4 days. To this, they ghosted me and only replied when I followed up 24 hours later. Their idea of 'compensation' was to send me a sample of a different scent that they definitely give out for free. It has now been 10 days since I ordered from them and I haven't received any indication that my order is on the way. Utterly disgraceful.

There's a marketing campaign for people to email the company to receive a sample of their perfume sampleme at sanajardin dot com). I wrote to them, the email bounced back as 'undeliverable'. So, I went to their website's customer service link and explained the situation, and that I was still interested in sampling their products. They wrote back, ignoring the request for a sample and directed me to finding a local supplier of their product and see if I like them. LOUSY CUSTOMER SERVICE! One more company I won't be dealing with again.

Terrible! I mistakenly ordered the wrong item on website.... I have emailed 5 times and tried via website and NO RESPONSE!! very disappointed

Excellent customer service. I received an order that was supposed to include a 2 ml sample as well as a discovery set. The sample was missing, but I contacted customer service by email and today I received a larger sample than the one I had ordered, sent out to me specially, so I'm a happy bunny.

The perfumes all smell lovely. At £115 for 50ml this puts them above the price of Tom Ford…..this is just honestly ridiculous. They are not the same quality and don’t last the same way. Also, the ‘reveal your card’ discount thing doesn’t work with such an expensive item. It just makes it more obvious you’re overcharging us, by a lot. Get rid of the ‘reveal your discount’ and put the price down to £60 max per bottle.

Bought as a birthday present for my wife.... package arrived with the name of the company blazened all over it. Not impressed.

The perfume is very expensive and advertised as a luxury product. Frankly, not worth the money. I bought 50ml of Jaipur Chant. Extremely disappointed by the smell, and it certainly doesn't last. For the money I paid, I could have bought a bottle of mainstream perfume with a longlasting fragrance. Not impressed.

Poor customer service. It took 3 months before my enquiry was ancknowledged. I was initially told I could receive a replacement for the faulty item I purchased after providing a video demonstrating the fault (the neck of the spray pump on the bottle had got stuck in the lid and the perfume was leaking out of the bottle). Then later informed my faulty product would not be taken in to consideration because it was not purchased online. The product is sold in multiple stores so this makes no sense and is poor customer service. Avoid!! Nothing luxury about it.