Dana C.
It took almost 6 weeks for the order to…
It took almost 6 weeks for the order to arrive and the only contact with Samsung was initiated by me after nearly a month not knowing where the order was. After my initial contact there was still no further contact from Samsung!
Response from samsungpartsusa.comMar 3, 2026
Hello, We sincerely apologize for the extended delay and the lack of communication you experienced. Waiting nearly six weeks for an order, especially without proactive updates, is understandably frustrating, and we regret that you had to reach out for information after such a long period. Clear and timely communication is just as important as timely delivery, and we recognize that we fell short in keeping you informed throughout the process. Your feedback highlights areas where we need to improve, and we are taking it seriously. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to do better.