SamsaraReviews of samsara.com

They have the worst customer service. They sold us some services and charged us double of what we had ordered. They take weeks to try and resolve an issue and no one knows anything they just keep cc in email to different departments.

As a company that relies on dependable services to support our operations, Samsara has completely let us down. They abruptly removed essential features we had been using for years, giving us only two weeks' notice. Their explanation? These features were provided “in error.” For a business like ours, this level of unreliability is unacceptable and disruptive. When we attempted to cancel due to the loss of these critical features, we were told that we didn’t provide the required 30 days’ notice. How could we have done that when Samsara didn’t inform us in advance of the changes? Their policies are clearly designed to trap customers while allowing Samsara to make sudden, one-sided decisions with no accountability. We reached out to their customer service, but the responses offered no real solutions. Instead, they repeated rigid policies that ignored the fact that Samsara’s actions had fundamentally changed the value of the service we signed up for. Our business needs partners we can rely on, and Samsara has proven they are not one of them. If you’re a company considering Samsara, be warned: they prioritize profits over customer satisfaction, make arbitrary changes, and hold you to policies that don’t work both ways. We cannot recommend them to any business seeking fairness and reliability.

There rating system makes no sense, I can jump from 7/20 to 15/20 to 20/20 and back to 9/20 in 3 days. But my biggest complaint is the fact that I was suddenly fired from my job and they locked me out Samsara. So i can't get my log pages, which I am supposed to keep for 7 years. When I asked for them Samsara said ask my company, but they aren't talking to me now that I have filed a lawsuit. How can Samsara refuse to hand over my logs. Drivers need to know that Samsara has nothing in place to ensure that a driver can still access their own information. It is simply a crazy set up.

After 5 years as a loyal Samsara customer, I am disgusted by their recent bait-and-switch tactics. With only two weeks’ notice, I was informed that several critical features—ones I have relied on for years—will be turned off because, according to Samsara, I "never paid for them." They claim I’ve been receiving these features "for free" this whole time. This excuse feels nothing short of manipulative and insulting. What’s worse is their complete refusal to help or offer solutions. Their customer service is unresponsive and dismissive, showing zero interest in retaining long-standing clients. Instead, they seem laser-focused on squeezing more money from me. Before this fiasco, their account executive called me daily to push upsells, but now that I need support, they are nowhere to be found. Samsara’s priorities are clear: sales over service. The features they are stripping away include WiFi hotspot, geofencing, telematics reports, and driver messaging—tools essential to my operations. Shutting these down with barely any notice, during a busy season, is not just unprofessional—it’s unethical. Their actions reflect a blatant disregard for their customers’ businesses and livelihoods. If you value transparency, accountability, and support, do not choose Samsara. This company has proven they care only about profits, not about their customers or delivering on their promises. I am beyond disappointed and will be looking for alternatives immediately.

The software itself is alright. The devices were sold to me as "suited for my needs" but clearly were not... When I want to swap out devices, the are instant with the ordering of new devices. When returning the other ones out, takes months and months. Different support reps get involved, and absolutely no movement happens whatsoever... I get told that it will be resolved, but every single month I get billed for devices that should have been removed from my account months ago. For the price of the software, I am extremely dissatisfied.....

SCamsara ... these people renew contracts without providing pricing, DO NOT answer questions and skirt all questions, bounce different employees to our account so we get tired of asking for answers, upped our fees 27% without notice or reasoning. etc etc etc. The list goes on. Just a bunch of criminals and hacks.

Terrible customer service. Very RUDE on the phones and unhelpful. Do not give your business to Samsara!!!

I have Samsara for a year as of now and I'm having issues downsizing my fleet devices number. When I sign the contract it is say anual amount total, but later it turns out the contract is for 3 years. Contract is made the way to full you and agree on anual but is fot 3 years not one. So i have tried to lower the device numbers with no luck and I refuce to pay for 70 as the agreement say because my company now have 35 units. Long story short my account got syspended. But that's not all. I have FMCSA safety audit now and the agent asking for my logs for last 3 months and Samasara refuces to give me the data. So now I have trouble complete the audit and will get a violation for missing logs. Be aware that Samsara don't care about their customers and actually will help ypu to close doors one day.