SamsaraReviews of samsara.com

Update - this issue was resolved and we are very satisfied with the resolution. We upgraded from a 1 star to 5 star without any coercion from them. We were happy to do so. We used Samsara service for a few years, but as our fleet downsized we tried to contact them to cancel our contract with them. After repeated calls and voicemails without return calls we assumed our account had been cancelled. A month or 2 later we were charged our auto renewal. Again we emailed, called and no response from the company. We eventually challenged with our credit card company to get the refund, but they responded and we declined, so again we kept trying to get ahold of the company.. i finally got connected with someone in February via their online chat. I asked several times to talk to someone through this process and documented all we had done to try and cancel and they kept asking for more things, never would allow us to talk to a manager and did nothing to cancel our service or refund our renewal - even though it was obvious we had no used the service since prior to August 2025 and renewal was October 2025. They may have a great product, but their customer service is terrible and they are more concerned with getting customers locked into subscriptions and collecting subscription fees and making it difficult to cancel by avoiding calls, emails, and other forms of contact - avoid this company if any of those things are important to you. I'm sure there are other companies available to provide quality products and good customer service.

What a product! The utility of having Samsara extends way beyond driving behaviours. In fact, there's just too many to list here. For driving behaviours and reducing the number of vehicle incidents, Samsara has been instrumental. Clear decline in incidents and unwanted behaviours. One of my personal favourites is the ease in which I can download footage from vehicles. Even with non-vehicle related incidents/accidents, Samsara has been an outstanding help. It truly is a game changer. It has made my job so much easier. A picture, or in this case a video, paints a thousand words. Being able to see exactly what happened makes understanding incidents infinitely easier. I don't know how we managed before getting Samsara!

At the beginning of November, our insurance claims were at an all-time high across the fleet. Since installing Samsara across all vehicles, we’ve already seen a dramatic decrease. The in-cab alerts warn drivers immediately about unsafe driving behaviour, and the coaching app allows drivers to improve in real time. Samsara offers a complete package that many other dash-cam providers simply don’t. You can also run detailed reports on driver safety scores and fuel economy, which helps identify potential unsafe driving behaviours, uneconomical driving, and fuel wastage. The platform itself is easy to use, and the Samsara AI Assistant is genuinely helpful when you need guidance. The support has been second to none — they even provide one-to-one coaching via Teams to help you get the best from your fleet and the Samsara platform (thank you, Arthur!). I would recommend Samsara to anyone looking for a dash-cam safety system that delivers results and comes with outstanding support.

I attended the Samsara User Group in London and found it very informative and interesting The staff were all friendly and could give good advice

Great customer service Willing to help and continue to support our development

Use the application extensively for work. Reliable, user friendly and works really well for what we do within the company.

Very good venue, great service and friendly staff

A great event having been to around 3 events each time I am learning new features highly recommend attending.