SamsaraReviews of samsara.com

We were approached by our Account Executive and offered a trial basis use of their multi-cam system. He both stated on calls and wrote on our email thread that this would save us money by replacing part of what we already have while providing more coverage. Sounding too good to be true and asked several times. I agreed to try it out. As soon as I received them I realized that we could not replace any equipment with this. It actually required our current equipment to work. I reached out to the AE twice and no response. Put in a Support ticket for return labels and a refund for the shipping cost as this was their fault for giving misinformation on their product. Support was great but said they could not give a refund for shipping. I asked to escalate to my AE's supervisor after I explained what happened. They obliged and added him (Al Scott) on our thread for transparency. He didn't respond either. I sent out another email asking if he was going to ignore me. He responded saying that a credit would be issued. I later asked Al about why the AE had not responded and again asked about the shipping refund. He wrote back saying that they don't give shipping refunds because the items were sent. I asked him if he read the thread he responded to because this was caused by their misinformation. We went back and fourth but never got a reason why the AE never responded or him admitting that this was wrong on their part. Long story short. I no longer believe anything they say and will not get any more equipment from them. I don't trust a company that can't admit when they mess up. They are quick to add on equipment but use a snail's pace when it does not benefit them. I am waiting t receive their response from Kelly (auto generated generic response system they use).

My company did not want a 3 year contract with Samsara and negotiated a 1 year contract. After agreeing to the 1 year contract, Samsara sent a payment link to approve the 1 year contract and allow funds to be drawn to pay the full amount of the 1 year contract as agreed. Not only did Samsara draw the agreed to amount for the 1 year contract, Samsara also drew an additional $29,000.00 to cover the 3 year contract that that we did not agree to and had refused. After 2 months of trying to get a reversal of the charge we have gotten a complete runaround. We were told that a contract specialist had failed to cancel the 3 year contract and the contract department was working to correct the mistake. 2 months later they still have our money and we are being forced to take legal action. Stay clear from this company.

Thieves! Stay away! After our contract ended, the company continued to charge our Visa card each month without authorization. As a result, we’ve had to dispute these charges with Visa on a monthly basis to have them removed. Months later and they're still applying charges!!!

I started with this company several years ago. They were just starting out. They were actually really good. I like the technology as well they offered to bring people out to train our staff which, of course never happened. Promise after promise they are just empty promises. Then the equipment started to fail. So they sent more but failed to send the right adaptors to for our vehicles so they sat in a box. Email after email after email after email I could go on and on one year two years three years. Because I had installed quite a few of them already and was just waiting on the power cords and it connected well with another program, I kept out trying to get the service they once offered. Every month I would get a new sales rep that wanted to know everything about my business and take hours of my time. I finally had to put my foot down. Finally, I made a stand. I’m not paying anything until I get the complete equipment and the bills kept coming. You cannot reach anyone they will not get back to you and if they do just like the automated reply from Kelly it is meaningless and absolutely pointless. It solves nothing. My last and I mean, last attempt I tried to resolve a Manager Keenan blamed me for not answering one email after 29 of mine went unanswered. Strangely enough, I look back through my emails and I had answered the email. They just simply have no ability to do business. They are a scam people stay as far away from them as you can and please for God sakes don’t give them a credit card. I was smart enough not to do that. This is a company you want to avoid

I would stay away from getting into business with Samsara. We are a smaller company and thought that we were protecting our team and oursleves by getting dashcams. We have had to downsize our fleet by 37% due to loss of business and they refuse to adjust the contract to reflect only the devices we are using. They DO NOT allow any kind of flexibility for your company. Want to add devices? No problem! Want to reduce? No, sorry you cant do that. Oh wait - there is a thing called partial contract termination that customer service will send you, but when you go to the work of completing it and send it in the response is - sorry, we can't do that if its been more that 30 days since you received equipment. We are having to pay for devices in vehicles we are not using for an entire 1 year and 9 months, losing about $32,000. Its just not right.

This system is ridiculous nit picking over zealous baby sitting service adds point against the driving even if you go over a pot hole in the road utter crap and I would not suggest anyone has this put in there vehicles

They literally will not leave us alone I have repeatedly told these cold outbound reps to stop contacting my company. The pricing doesn't justify the use cases we'd have for it so Bouncie is better for us. I asked multiple reps to stop contacting me and they still did automated follow up and blatantly ignored my messages. I had to get nasty with this most recent one. There is a difference between cold outreach and pestering and this comapny is way over the line. CRO and PR should have a conversation. So bad for brand equity

Our business contacted Samsara to work with us on our fleet for GPS and Forward facing camera. When we wanted a shorter term rather than signing up for 3 years they said they didn't offer that service - the Customer support person Nidhin Eldhose wrote a condescending email to us saying "Thanks for sharing your decision. Best of luck finding a provider that offers long-term reliability without requiring a long-term commitment." This completely turned us off from doing business with these people - HIGHLY unprofessional and ignorant - If this is how the front end sales communicates I can only imagine what they would be like when we needed customer support.