SamsaraReviews of samsara.com

Die Technik funktioniert hervorragend, das Backoffice hat noch viel Verbesserungspotential. Der Customer Service und die Rechnungsabteilung sind nicht kundenfreundlich, sehr bürokratisch, umständlich und langsam.

Très bonne outils, mais les lenteurs dans la messagerie sécurité sont innacceptables

No nuestra las coordenadas del evento, muchas veces al dar retroalimentación no sabemos exactamente donde fue a pesar del video o las imágenes El que basen su velocidad en lo que Google tenga en su plataforma creo que hay espacios que deben validarse antes de homologar todo porque hay áreas de oportunidad que replican en ustedes Frecuentemente la IA se confunde de operador, sería más fácil si se pudieran candadear ciertos operadores con ciertas unidades para que no pase eso.

The platform is very comprehensive, the video notifications and the coaching elements work well. The tracking is good and much better than alternatives when looking in real time - and considering the price it should be! However we were oversold. We had 2 key requirements, firstly that trailer tracking worked properly and trailers were associated with trucks/tractors. This doesn’t work properly, there’s also no real integration on the API side for trailers so updates must be done through the front end. Our second hard requirement was good integration with our existing systems, this is where samsara on paper is much better than the competition. However, their documentation is incomplete and some parts are just incorrect. When raising these as issues, they get recognised, but elevated to 2nd line and dev teams and we never receive updates/resolutions. This has made it impossible for us to have full syncing between our systems and vehicle properties in samsara, leading to updates in one system that are not mirrored in another. In summary, the tracking and behavioural coaching is very good. On paper, the integration (API access) is the best out there, however the reality is somewhat different, the tech team is responsive before you sign the contract, less so after signing and paying.

Good quality of camera system, but I dislike the follow up by the salesman. Once the system is sold, they don't follow up their business cases.

I am happy with the product, ease of use, and options your company provides. I run into issues with the representation we receive. When we reach out to our account representative, we are regularly diverted to the support or finance divisions of your company or told that an issue has been up channeled and never hear back about the issue. With the volume of business we do with your company I would like our representative to be doing the leg work for us inside your company rather than being told that it is a question for support and to call the hotline, or here's the number for our finance section. In short I would like our account representative to represent our account not just take an asset order from us occasionally. We have attempted to address this issue with Samsara's management through email and telephone but have not received any response from either.

I love the user friendliness of the Driver app. Not sure why alerts don't get push through all the time, always having to call in to get emails unsuppressed.

For the most part, it's a good system. But, if you have any other apps you want to use on your tablets, you will run out of data and they won't work once that happens. They tell you that you can get rid of your roaming data plan saving you money, but in the end, you will pay at least that to purchase more data from Samsara. I've also had issues with data not resetting at the beginning of the month. It's the 5th of the month, and I still don't have data reset on 1/3 of my vehicles. And no one can tell me why.