SamsaraReviews of samsara.com

We have been a client of Samsara for several years. The equipment and technology are the best. The customer service is by far the worst in the industry, and in business overall. Disorganized, constantly switching account managers, no follow up. An account rep DW won't return calls or emails, this is par for the course and infuriating. Samsara recently turned off our ACH option, we received a $35 last fee charge, I called the 3rd party leasing company for Samsara and was hung up on and then just dropped before even getting a person on the line. AVOID using this company if you ever think you may need to talk to a human.

Waste of time— learned nothing new and i consistent formatting, presentation and click throughs

Great customer service when you do the demos and great sales pitch. Once you've signed up you get absolutely no response from anyone for any further help unless you want to order something. Good luck trying to return a wrong product - DO NOT RECOMMEND!!

If you leave over the weekend it’ll take you a while to get it to go online again. Very frustrating. Also your info is spread over many pages so you have to search to see if it’s accurate. The wifi is weak and the gps has proven to be worthless to me.

My company has spent more than 20k to build the API links to our ECM software to support routing and digital Proof of Delivery documents with Samsara. This was our primary reason for selecting them over a year ago and proved to be a costly mistake. Capturing the signatures from the mobile devices into the Samsara cloud does not work 20% of the time. Also, routes are limited to 20 stops (we can have routes with up to 30 stops) and the route optimization routine is almost useless. Finally, after 8 months of no real support for the signature and routing issues we had to give up and only use Samsara for vehicle tracking and the driver cams. All our investment in API programming, troubleshooting, new phones for the drivers so they could get routes and digital signatures from our customers has been wasted. The phones sit idle and drivers get signatures on paper invoices. Their first level support is very nice and helpful for basic issues but have no API knowledge, next level support is totally unresponsive, except to say "We are looking into it". Samsara is great for the basics of GPS tracking, Vehicle management and driver cams. But be careful thinking it will do reliable routing or trying to integrate with the API, you could end up in a costly rabbit hole without end like us.

As a driver, Functionality of the device is very simple almost grade schoolish. However, my device kept going into Off Duty mode while I was driving. Like 4-5 hours driving. Then it would also subtractt hours I had left to drive and completely disappeared to Zero. Would have to sit for 8 hours to get hours back when I had 6-7 hours before they disappeared. Called my company about it, nobody had answers.

Excellent concept yet to be nailed. Very pushy sales reps similar to godaddy. You have to request footage from cloud and it only comes out in little short clips you cannot watch a whole route or a little longer than a min or so. No actual live view / it doesn’t work just snaps of pictures. 3 year contract and price makes it a no as far as decision making with better onboard dvr devices that have LTE or WiFi transmission with more cameras (outdoor waterproof cameras) and more makes it easy to steer clear of samsara. They try to sell you on value but can’t stand behind selling a good product by locking you into a 3 year contract instead of allowing you to use a “amazing” product and staying with them because it works....

I am not really happy with the customer service and camera devices. It’s our 2nd week trying to order more devices and we can not get a hold of our rep.