SamsaraReviews of samsara.com

Not satisfied with Samsara ELD. Horrible and slow costumer service/support, usually not solving the problem. Slow lagging app. Randomly changing duty status by itself.

The software and interface is great. It just didn't have an option that we need for taxes in Oregon. Tried to return within the 30 day trial and can't get anyone to take my call or return my email. They keep charging me for the product even though I told them that we can't use their product.

First off, I am usually not the kind to go online and write bad reviews, but this is a must. We were very excited about the Samsara product. We pushed our salesman to give us a 60 day trial which we are very thankful for. The second week we started having problems with cameras not working. I called every few days about multiple cameras not recording. Since we were new to the system, I had a open mind and thought maybe we were doing something wrong on our end. Maybe I was too nice and passive about having these problems and thought it was ok to brush me off. They usually got back to me within the day, but by the time they did get back to me the cameras would be working again and they told me they would look into it. They told me many times they did software updates and refreshed the system and it should fix it. One of my vehicles was involved in an accident this week, we were excited that samsara said they got all the problems squared away and we would be able to review the footage from the incident. WRONG! No footage! They said for some reason it wasn't connected to their network at that moment. I advised them that I needed to know the steps on how to return the system that consistently failed me. I was not going to pay a premium for a product that was not producing the way they promised it would. Since that request, I have received numerous phone calls about them fixing the issue and their representatives trying to go into detail about the failure and what they have done. Too bad they didn't give my system this kind of attention before this incident. Only now that I do not want their product they are trying harder.

I need to order my devices and they have been out of stock over a month.. Depressing, I bought into a product that cant keep up. Almost makes me wonder where the future of Samara will be headed of they cant keep up with the demand from customers??? I want dash cams, but with the service lately, I dont know.

WORST SERVICE EVER DO NOT KNOW ANYTHING ABOUT SEMI_TRUCK INDUSTRY NOT KNOWING HOS FEDERAL POLICES, PLEASE STAY AWAY FROM THEM THEY PROMISE ALL SALES TALK AFTER 1 YEAR CONTRACT WITH HIGHEST PRICE IN INDUSTRY PURCHASING THEIR EQUIPMENT THEY ARE STILL CHARGING YOU WITH FULL AMOUNT OF MONEY FOR SERVICE FEES +EQUIPMENT+etc after all is paid off

Over priced, Must be for fleet owners only. If you only need 2 units, go else where.

I was pressured into accepting this unit and when I tried to return it they tried to hit me.with all kinds of termination fee. The unit has been in my closet for almost a year never opened or even used the unit

Samsara should NOT be your choice of ELD and here are a few reasons why! ELDs show disconnected all the time. Trading in a gateway for a new one (required by ELD mandate) is like pulling teeth. The IT can't simply do what the email says that my AE wrote for me to use for gateway swap out. My AE's boss finally came into the picture on the 17th complaint (no kidding 17th, not a joke) promised he would look into the issue and never called back. It's evident the negative management customer service view has bled into other staff at Samsara and its impacted the company on multiple levels. The Samsara software is behind times of their competitors. Every time I ask their support "is there a way too...." I get "no sorry, but I will suggest that too blah blah blah." They can't even give me a report that will monitor Personal Conveyance. The #1 issue (yes I was told that exactly in a DOT in house audit) with DOT and Drivers and Samsara does not have a report for it, gotta love that. My drivers complain daily about the app malfunctioning and doing things they did not tell it to do. Every time our drivers call the Samsara support line for help, they always call me after and tell me that is was a waste of time. Not once over the last year has a driver made a positive comment to me about Samsara anything. The ELDs show disconnected status 50% of the time. FYI: Disconnected is means the ELD can’t see the cell towers, not that the ELD is unplugged, that a whole other status. Support just blames it on the driver, every single time. No ELD Solution is perfect, but Samsara seems not to care once they have your money. Feel free to give me (Ivan Bigknife, CEO Guthrie Express Trucking LLC) a call at 833-438-4968, and I will be happy to tell you in full detail why Samsara should not be considered for your ELD solution.