SamsaraReviews of samsara.com

You have the worst customer service that a company can manage. I have sent 12 emails and 20 calls to your customer services and finance team. Our account has been suspended for lack of payment. The thing is that we have made all of our payments. I have sent over our bank statement to prove we have been on time with our payment. We need access to our ELD information for a safety audit. We will be shut down if we cannot provide this information. Nothing is being done. Do you understand that we will be shut down if we can not provide this information which is what we are paying for? How negligent can a business be!

This is the worst company. I wish I had read the reviews before. One if my drivers got into an accident, pulling up as he was parked. The camara didn’t record anything because the driver had not reach a threshold speed. However the car is on and moving but the camera still in sleep mode. Really…? Not worth the money. I reached out to my sales rep, very responsive for additional units… and assure me that the forage would be available. Well 6 weeks went by and I am still waiting for a call or remain. I reach out to cancel all my devises and got an email from Phillip Wong to pay 5,000 plus dollars to cancel or keep paying monthly for the service. By the way I got an apology for wanting to cancel but no apology for not recording the very thing I pay you to do. Now my insurance will go up for something is even our fault. Stay away!

Read all the other negative reviews ...they are the worst for service and trying to speak to someone is near impossible...samsara I WANT MY MONEY BACK...DON'T BUY OFF THESE PEOPLE Once they have you they won't let go....my email is infoataacouriers.co.uk if you have the bottle to reply...your company is the pits...from Ken

Worst customer service ever! Can never ever get any support and when i do, its clearly a call center on the other side of the world that can provide little to no help. Sleek demo but results speak for themselves. Do not buy

STAY AWAY FROM SAMSARA! We have been with this company for over a year and finding the prices for the service and the shipping to be ridiculous and unaffordable at this point. They also charge $116 shipping to ship three tiny key fobs to us @ $12 each. Nowhere do they clearly state a cancellation clause - I've been looking everywhere for it. But they're telling me that we'll have to pay "a fee that is equal to a year of service for each device you are returning" as a penalty. And this is even if we return all the equipment. You are TRAPPED. It's like a gym membership scam. LISTEN TO THE COUNTLESS NEGATIVE REVIEWS AND STAY AWAY FROM THIS UNETHICAL COMPANY.

The product works great, but their billing and sales process is a total train wreck.

The product is inferior and their customer service and communication are horrendous. They just do not care about the customer and haven't been flexible with COVID relief.

This company blatantly harasses other companies. I had expressed a modicum of interest 3 years ago for my company, what a massive mistake. I get dozens of calls at my company multiple times a week, as well as about 5-7 emails despite us repeatedly asking them not to contact us any longer. This has been ongoing for 2.5 years now and they refuse to stop contacting us. I have requested a cease of communications from no less than 15 different reps. They don’t listen. There’s not a chance in the world I would purchase their product even if we were interested just because of the sheer amount of spam they throw at us. It’s incredibly unbecoming of the company as a whole.