SamsaraReviews of samsara.com

It’s really good but when try to cancel they never do and keep bugging your wallet not recommended stay away .

This is another way to put every second of my life on display for others.. it’s an absolute invasion of privacy and leading to multiple people quitting the job of selling roofs.. I don’t care how much you save on insurance is it worth the constant turnover ? This is used for disciplinary purposes talking on the phone while you drive is now a fire able offense lol

First let me state that I believe by the looks of this product is great. But that is as far as I can go "I believe". These ELD's were recommended by a retired Texas State Trooper. I am a start up company with one truck as of now. I reached out to them and received a call. The young lady told me that I would have to use the self serve option on the web store because I would only be purchasing one. The web store did not answer my questions. I needed to speak to someone in sales that could answer my questions. Her response "Sir I don't make the rules". Well then, I will just move along to the next company that will provide some sort of human interaction. So much for the little guy. I will never recommend Samsara to anyone. No sarcastic reply needed Samsara

Samsara is the worst ELD product I have ever had to use at a trucking company. Their products to not provide the service we require as our main lanes require us to travel Northern BC. The cellular service is VERY poor and the same goes for the customer service. There are periods of 10-14 hours where the ELD does not even register due to poor cellular service and the drivers are unable to view their clocks with confidence. Drivers HOS are affected daily, and the issues caused create questionable HOS. We pay for a service that does not meet the needs of our company. When reaching out to Customer Support, they brush the issues under the rug so to speak, and always turn it around back on our drivers. Samsara is never at fault. Samsara does not recognize a driver's reset and will force the driver to complete a 2-hr rest requirement on day one of his cycle. I have submitted complaints to both the FMCSA and Transport Canada, because Samsara does not allow the driver to do what he is legislated or allowed to do. The issues I am experiencing have been ongoing for the previous year since I started at this company. I have opened 99 tickets with them in 11 months. Their responses are mostly a link to an article and I have to go do my own support session, which makes contacting them redundant. Beware, I am trying to find a better ELD provider that is more user friendly to the driver, and where the admin gets the support needed. For the first 6 months, I felt like I was a Samsara employee. Update: 6 weeks later.... Our contract came up for renewal. I reached out to samsara with the request to use their services month to month as opposed to resigning a 35-month contract. Denied. I asked them to bring the contract down to 12 months and was told we would have to pay the 12 months up front. Meanwhile, I receive an email stating we are $5400 in arrears with them and until we pay, they will not renew our contract. I respond with proof the $5400 was paid (back in 2022). They state they will send my information off to the accounting department for review. 3-4 days later, they come back with we are $17000 in arrears. I audit our billing information on our billing tab, and compare with our accounting department, all of which clearly show there are zero arrears (including their own system - all invoices marked as paid). Currently, we have not resigned the contract and are waiting to hear from their accounting department. We requested proof of their accusation of such large arrears, to which they have not provided. Fast forward to a couple weeks later.... I request a conference call with their support department so I can learn the "Safety Overview, Driver Performance, & the settings in the background that calculate the scores on the system," Samsara responded with the following, copied/pasted: Although we do not offer onsite training we do have some resources that should help you with these subjects. We do offer LIVE: New User Weekly Training Webinars as well as we offer Access Now: Samsara Academy, which includes onboarding courses and short tutorial videos to help you and your team learn how to set up and leverage Samsara for your operation. Additionally, our Safety Training (Beta) product enables managers to assign training courses to drivers through the Samsara Driver App. We do also offer these articles that have more details as well regarding: Safety Overview Safety Score Weights and Configuration Speeding Reports Driver Efficiency Report Driver Scores Dashboard Please let me know if you have any further questions and I would be happy to reply. Thank you. *This is what I get, links to articles and webinars. That's their support. Very impersonal, and ineffective. I spend way too much time completing my own support and what I have learned, I had to learn on my own. All I wanted was a phonecall, to walk me through in real time what I needed to learn. I have reported Samsara to Transport Canada, FMCSA both DOT & HOS, the Premier of Alberta, as well as the Better Business Bureau. Transport Canada has contacted me both via email and the phone and have told me to document, document, document. There is a current investigation with multiple trucking companies and Transport Canada.

Samsara is very good at technology, but extremely poor at customer services. Before you sign - they are the nicest. After you sign the contract - expect MONTHS until your request/issue is solved. We had a renewal in January, and I had some issues that had to be fixed. I was promised someone would call me, but 3 months later - we just moved to another carrier. No one has reached out as of today. And I emailed Samsara every week! They kept on charging now, even if we no longer use their services - $27k !!! Unbelievable. They shouldn't be allowed to do business in the United States.

Poor costumer service, not able to provide billing information over the phone instead said they will send me an email with the break down that i never received. Sales rep. rude and hang up on me at the end.

I ordered more cameras and gateways with overnight delivery. I’ve still not received it and have reached out several times to no avail. No one answers the phone. The chat option is just a bot that sends me article suggestions. Super frustrating!

Samsara used to be excellent .... for the past year the customer service is a joke !!! I have been trying to reach out to then for issue and they keep giving me general response. My customer service rep no longer replies. He only used to replay when i had to sign the subscription. Now that I am already in contract he doesn't care. I will make sure i replace SAMSARA ASAP. NO HAPPY at all !