TONY D.
Disappointing results and an even more…
Disappointing results and an even more… Disappointing results and an even more disappointing cancellation experience. Our experience with The Moonlighters & Sam Piliero started positively. The team was professional, the meetings were helpful, and our account representative, Nick, was friendly and upbeat. Unfortunately, that positive first impression did not translate into the results we hired them to achieve. After several months and more than $10,000 in advertising spend, plus management and percentage-based fees, we did not see what they promised or the improvement we expected. Based on our review of our Facebook reporting, we were receiving fewer leads and our return on advertising had declined substantially. Their agreement describes objectives including improving “ROAS and/or advertising profit” and “Saving the Client wasted advertising spend.” In our experience, the campaigns did not deliver those improvements. Also, what they call a “performance fee” is calculated as 5% of advertising spend—not based on leads, sales, or profitability. I understand Even though Sam and his team offer big promises, marketing does not always work and that an agency may not be the right fit for every business. My biggest disappointment was how they handled our request to end the relationship. In April, I disputed additional charges and explained in writing that we believed we had fulfilled our payment obligations. They disagreed, stating that the charges were for completed work and that they had already reduced the amount owed. On April 20, they gave us 48 hours to confirm payment and said they would otherwise pursue collections for the full amount under the original agreement. We subsequently received collection notices seeking $1,833.70, which we dispute. I appreciated the people we worked with, but I cannot recommend Sam or his company based on the service or on our results and the way the billing dispute was handled. Before signing with them, understand the minimum term, notice requirements, and the fact that their percentage based fee applies to ad spend regardless of whether your campaigns produce profitable results. I Was very hopefull with them. After the amount of time energy and money my company spent to only end up in collections over $1833 at that is not the way to conduct business. Buyer bewaer