Sam EdelmanReviews of samedelman.com

I am really disappointed in a recent customer service experience both in store and through the corporate number. I placed an online order and used the Happy Returns service to complete an exchange for the same item in a different size. When I received the new size, I still wasn’t happy with the fit and want to return the item but for some reason, the website shows that the sale is still processing even though I have the item. I have called customer service and they couldn’t help but told me I could go to the store. Well I went to the store and they also couldn’t execute a returns process. Based on this, I will never buy direct from Sam Edelman again. Don’t use a third party service if your own POS isn’t capable of performing simple transactions in partnership with it.

Poor quality shoes, the zipper is gone the sole is bumpy. So expensive for this quality. Don't buy

They Are Scammers, Beware. I placed an order online and paid. They also charged me for postage, which was fine. They sent me a notification of receipt and a confirmation of the order and this was followed by another email later to state that it has been dispatched. Lo and behold, a few days later, an email from Sam Edelman arrive to state that the boots are out of stock and no refunds will be made as I have not paid. What a scam! I will sort them out via PayPal and get my payment, regardless. People, avoid Sam Edelman like the plague. To also add that the pair of boots in the size that I had ordered, which they said is not available, is still showing as available on the website.

Don’t trust the website saying free returns and free exchange. You can’t return any item . They will give any excuse such as final sale , exceptions…

Worn once and the inner shoe material has already rubbed away. Don't bother. I'm just glad I got mine new with tags from vinted so I didn't pay anywhere near the extortionate price for a pair of tat

Their sneakers did not survive the first rain. Black stripes got wet it colored white shoes. Sam Edelman refused to refund. Will never buy from this brand again.

Scammers. Charge £6.99 for next day delivery and have not heard a peep since I paid. They don't answer emails or their phone even after leaving a message. If you want to risk it, pay on a credit card. I'm going to have to initiate a charge back to try to recoup my money.

Never will buy from this store again!!! They take your money shoe doesn’t and they give you a wrong order number and can’t return!!! I will never purchase another pair of Sam Edelman shoes!!!