SameDaySupplements.comReviews of samedaysupplements.com

Response from SameDaySupplements.comSep 4, 2024

Thank you for your feedback. We understand your concerns. Due to the nature of dropshipping and to ensure the security of both our customers and ourselves, we require wire transfers or Zelle for payment in these cases. This policy helps protect against fraudulent activity and ensures the security of transactions. We’ve received multiple orders to various addresses and provided this explanation via email. We understand this may be inconvenient, but it’s a necessary measure for the protection of all parties involved. If you have any further questions or need assistance, please don't hesitate to reach out to us directly. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comAug 8, 2024

We’re sorry to hear about your experience with customs and the challenges you faced with your order. However, as stated in our policy, it is the customer's responsibility to be aware of their country's customs laws and regulations before placing an order. If a package is seized by customs, we can only issue a refund once the package is physically returned to us. We understand how frustrating this situation can be and appreciate your understanding in this matter. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comJul 27, 2024

Thank you for your feedback. We're truly sorry to hear about your experience and the frustration you're feeling. Unfortunately, we're unable to locate your order based on the name provided in your review, which makes it challenging for us to determine the reason for the delay. As per our policy, we can only issue credit for packages that are physically returned to us. There can be multiple reasons for delays, such as customs processing, weather conditions, or other unforeseen circumstances. We take customer satisfaction seriously and would like to resolve this issue for you. Please reach out to our customer support team with your order details, and we'll do our utmost to assist you. Thank you for your understanding. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comJul 12, 2024

We apologize for any confusion caused, and we understand your frustration. Cloma Pharma did indeed switch manufacturers of the METHYLDRENE 25 EPHEDRA ECA STACK in July 2023, resulting in a change in the appearance of the capsules. Rest assured, the ingredients remain consistent with previous batches. To verify the authenticity of our products, you can scan the QR code on the bottle. We strive to provide the highest quality supplements and stand behind the products we sell. If you have any further questions or concerns, please feel free to contact our customer service team. We appreciate your understanding and hope to serve you better in the future. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comJul 12, 2024

We sincerely apologize for the frustration you've experienced with our customer service. Our aim is always to provide excellent support, and we regret falling short of your expectations. We understand your concern about the transaction issues with international credit cards shipping to the USA. Due to the high-risk nature of these transactions, our merchant processor has specific guidelines. We do offer alternative payment methods, including bank transfer, to accommodate such transactions, but we regret that you chose not to utilize these options. Your feedback is valuable to us, and we're committed to improving our service. If you have any further concerns or would like to discuss this matter in detail, please reach out to us directly. We appreciate your understanding and hope to regain your trust in the future. Best regards, Customer Support Team SameDaySupplements.com

Response from SameDaySupplements.comJul 12, 2024

We apologize for the inconvenience caused. To assist you further, could you please provide us with specific details such as your order number or any correspondence related to the expedited shipping charges? This will help us investigate the issue and provide you with a resolution promptly. Your satisfaction is our priority, and we're committed to addressing your concerns effectively. Please reach out to us at [email protected] with the requested details. We look forward to resolving this matter to your satisfaction. Best regards, Customer Support Team SameDaySupplements.com